Kwadwo Boadu Mensah
Lake Elmo
Summary
Customer-focused retail and service professional with experience across food service, big-box retail, field merchandising, and delivery operations. Known for being a quick learner who adapts easily to new environments, works well independently, and brings consistent energy to any team. Looking to bring my background in floor operations and customer service to a role where I can contribute to a positive guest experience and help the business succeed.
Overview
5
5
years of professional experience
Work History
Rental Sales Agent
Avis Budget Group
Minneapolis, MN
05.2026 - Current
- Processed rental transactions efficiently utilizing computerized reservation systems.
- Assisted customers in selecting appropriate vehicles based on needs and preferences.
- Explained rental terms, conditions, and insurance options to enhance customer understanding.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Collaborated with team members to improve sales strategies and meet monthly targets.
Package Handler
FedEx
Saint Paul, MN
05.2026 - Current
- Sorted and loaded packages efficiently to meet daily shipping quotas.
- Operated material handling equipment safely to streamline package processing.
- Inspected incoming and outgoing shipments for accuracy and damage prevention.
- Maintained clean and organized work area in compliance with safety standards.
Restaurant Team Member
Panda Express
08.2025 - 01.2026
- Prepared food orders including grill and wok/stove station cooking
- Greeted and assisted guests, answering menu questions and ensuring a positive experience
- Supported in-store operations including delivery receiving, cleaning, and dishwashing
Delivery Driver
Amazon
Saint Paul, MN
06.2025 - 06.2025
- Delivered packages efficiently while adhering to delivery schedules and safety protocols.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel consumption.
- Maintained accurate records of deliveries, ensuring accountability and tracking for customer service purposes.
- Communicated effectively with customers to provide updates on order status and address inquiries.
Field Merchandiser
MarketSource
05.2024 - 07.2024
- Traveled independently to retail locations to set up and maintain brand displays (Beats, LG)
- Followed planograms and brand guidelines to ensure consistency across store visits
- Managed own schedule and communicated proactively with store staff on product placement
Restaurant Team Member
Noodles & Company
09.2023 - 03.2024
- Performed multiple roles including cashier, server, dishwasher, and janitorial duties
- Delivered friendly, efficient service in a high-volume, fast-paced environment
- Maintained cleanliness and organization standards throughout shift
Night Merchandiser
Costco
05.2022 - 07.2022
- Stocked and organized merchandise overnight to ensure shelves were fully stocked for opening
- Maintained neat, accessible displays and supported overall store cleanliness
Cashier & Retail Associate
Walmart
07.2021 - 12.2021
- Assisted customers at checkout and across multiple departments
- Supported restocking, self-checkout supervision, cart retrieval, and day-to-day operations
- Consistently maintained strong customer service standards across varied roles
Education
Bachelor of Arts - Business Administration
St. Cloud State University
St. Cloud, MNSkills
- Customer Service
- Team Collaboration
- POS Systems
- Cash Handling
- Team player mentality
- Inventory Management
- Package Scanning
- Time Management
- Multitasking
- Loss Prevention Awareness
- Microsoft Office Basics
- Adaptability
- Strong negotiation
Timeline
Rental Sales Agent
Avis Budget Group
05.2026 - Current
Package Handler
FedEx
05.2026 - Current
Restaurant Team Member
Panda Express
08.2025 - 01.2026
Delivery Driver
Amazon
06.2025 - 06.2025
Field Merchandiser
MarketSource
05.2024 - 07.2024
Restaurant Team Member
Noodles & Company
09.2023 - 03.2024
Night Merchandiser
Costco
05.2022 - 07.2022
Cashier & Retail Associate
Walmart
07.2021 - 12.2021
Bachelor of Arts - Business Administration
St. Cloud State University