Kenia Trujillo
Los Angeles,CA
Summary
Diligent college graduate with a major in Urban Learning, offering outstanding bilingual communication skills, driven by a desire to take on new challenges. A dedicated team player with a wealth of expertise in case processing, records maintenance, and providing comprehensive courtroom support. Proficient in utilizing programs such as Odyssey, OFS, Yes-Law, E-cart, SAP, CTR Sharepoint, and more, showcasing an ability to seamlessly navigate diverse software solutions for optimizing workflow efficiency and contributing to organizational success. Recognized for exceptional organizational skills, a strong work ethic, and effective communication. Eager to contribute my skills and commitment to excellence to a dynamic organization, bringing enthusiasm, quick-learning abilities, and a drive to succeed.
Overview
9
9
years of professional experience
Work History
Court Services Assistant III
Edmund D. Edelman Children's Courthouse
Monterey Park, CA
01.2023 - Current
- Received and submitted payment fees, accurately tracking amounts, issuing receipts and updating to computer systems such as SAP, and Repository.
- Prepared audit reports counting physically pages on reporter transcripts verifying financial payment to present accurate total and recommend corrective actions for court reporters.
- Reviewed and verified incoming transcripts for accuracy and completeness.
- Responded to inquiries from faculty members concerning transcript requests.
- Assisted in the development of procedures related to the processing of transcripts.
- Processed transcript requests using software applications such as Yeslaw, E-cart, Odyssey, SAP, CTR Sharepoint and lastly uploading claim form attachments from Court reporters for record.
- Maintained accurate records of all incoming and outgoing transcripts.
- Provided support and training related to transcript processing.
- Handled phone inquiries from the public regarding their cases, providing assistance and addressing their needs effectively.
- Improved office efficiency, record tracking and data communications.
- Regularly participate in monthly team meetings to enhance collaboration and team effectiveness.
Court Services Assistant I
Edmund D. Edelman Children's Courthouse
Monterey Park , CA
06.2022 - 01.2023
- Received, process, and submitted Removal Orders. Removing specific parent or both if enough evidence.
- Supported and directed families navigating court system and obtaining needed treatment from local agencies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to cases that had to be worked on necessarily.
- Delivered inter-office mail to various departments and individuals within organization and collected mail to be sent out.
- Recorded checks, name of sender, date of receipt and location of receiver.
- Prioritized and organized tasks to efficiently accomplish court service goals.
- Helped customers by telephone and provide information about personal case.
- Directed entitled parties to the correct next hearing court date and department.
Cemetery Development Department
Archdiocese of Los Angeles
City of Los Angeles, CA
07.2021 - 01.2023
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Attended meetings and took meticulous notes to disseminate to participants.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Created and implemented new organizational and recordkeeping processes for notes, records and grave documents.
- Processed and sent invoices, or adjustments to company's.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
Data Entry Clerk
St Jude Medical Center - Providence
Fullerton, CA
02.2021 - 06.2021
- Entered data into spreadsheets, documents and databases, maintaining face-paced work to complete nearly 900 and more consent forms to input.
- Transferred completed work to excel spreadsheet for review and approval.
- Maintained quality levels above prescribed minimums to support team productivity and efficiency.
- Obtained scanned records and uploaded into company databases.
Data Entry Clerk
Los Angeles County Registrar-Recorder/Clerk
Norwalk, CA
10.2020 - 11.2020
- Compiled and documented statistical information for voter registration reports.
- Reviewed registration documents to match signatures and locate required data for entry.
- Transcribed data after verifying information to update.
- Identified and corrected data entry errors to prevent duplication across systems.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Delivered service and support to each customer, with any questions or concerns.
- Maintained excellent customer satisfaction through polite, calm demeanor.
- Answered up to 800 calls per day in fast-paced environment, transferring callers to appropriate personnel.
Accountant Assistant, Customer Service
Gust Picoulas Nut Company
Los Angeles, CA
10.2018 - 09.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Monitored and collected accounts receivables and documented payments.
- Assisted financial professionals with managing general ledgers and account statements.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Reconciled all bank and credit card accounts monthly.
- Processed customer payments and set up payment plans.
- Researched and resolved collections disputes to maintain customer relationships.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Reviewed vendor invoices and expense reports, identifying discrepancies.
Substitute Aide
Early Childhood Education, Los Angeles Unified School District
Los Angeles, CA
06.2016 - 01.2018
- Carefully monitored children's play activities.
- Offered stimulating curriculum that accommodated all learning styles.
- Organized activities that developed children's physical, emotional and social growth.
- Redirected children to encourage safe, positive behaviors.
- Physically and verbally interacted with children throughout the day.
- Taught children personal care behaviors, including toilet training and feeding.
Tutor/Mentor
Elevate Learning
Los Angeles, CA
01.2015 - 05.2017
- Assisted students in finding useful study methods to enhance academic performance.
- Supported student learning with live video sessions and pre-recorded instructions.
- Worked closely with students in grades 1st through 5th, helping to develop math and essay writing skills.
- Enabled students to improve reading and writing skills through effective teaching of comprehension tactics.
- Prepared for tutoring appointments by learning about key topics and planning out structured activities.
- Creating comfortable tutoring environment conducive to learning.
- Provided one-on-one tutoring sessions in english and math, which helped improve test scores by points on average.
Education
Bachelor of Arts - URBAN LEARNING
California State University of Los Angeles
Los Angeles, CA06.2020
Skills
- Bilingual Communications Skills (Listening, Verbal, Written)
- Computer/Technical Literacy, Flexibility, Adaptability, Managing Multiple Priorities, Interpersonal Abilities
- Microsoft Office, Excel, Powerpoint Proficiency
- Reasoning, Creativity, Teamwork,
- Dependability, Reliability, Responsibility
- Positive Attitude, Motivation, Energy Energetic and Organized
- Passion, Self-Confidence, Self-Motivated, Problem-solving, Dedication, Hard-working Honesty, Integrity, Morality
- Organizational Skills Adaptability, Flexibility
- Communications Skills, Good Call Handling
- Demonstrated comprehension of human services and their delivery methods
- Possessing a comprehensive understanding of the information and referral process
- Skilled in working effectively with individuals from diverse cultures, ages, and economic backgrounds
- Possessing a current and valid driver’s license and access to a vehicle for official agency business
Timeline
Court Services Assistant III
Edmund D. Edelman Children's Courthouse
01.2023 - Current
Court Services Assistant I
Edmund D. Edelman Children's Courthouse
06.2022 - 01.2023
Cemetery Development Department
Archdiocese of Los Angeles
07.2021 - 01.2023
Data Entry Clerk
St Jude Medical Center - Providence
02.2021 - 06.2021
Data Entry Clerk
Los Angeles County Registrar-Recorder/Clerk
10.2020 - 11.2020
Accountant Assistant, Customer Service
Gust Picoulas Nut Company
10.2018 - 09.2020
Substitute Aide
Early Childhood Education, Los Angeles Unified School District
06.2016 - 01.2018
Tutor/Mentor
Elevate Learning
01.2015 - 05.2017
Bachelor of Arts - URBAN LEARNING
California State University of Los Angeles
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