Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ku Yang

Sacramento,CA

Summary

Proficient Service Technician bringing 10 plus years of experience and expertise in troubleshooting issues and diagnosing problems. Performs work specified on repair order in accordance with company standards.

Overview

11
11
years of professional experience

Work History

Service Technician

Alert360
Sacramento, CA
12.2023 - Current
  • Configured and installed alarm systems in residential and commercial properties.
  • Programmed custom codes into system control panels upon client requests.
  • Facilitated remote access by configuring wireless communication devices for alarm systems.
  • Swiftly diagnosed complex technical issues impacting alarm system operations.
  • Executed routine maintenance checks to ensure systems operated at peak performance.
  • Educated clients on effective operation of newly installed alarm systems.
  • Documented services, repairs, and installations accurately for future reference.
  • Formulated strategies to improve effectiveness of current security solutions.
  • Repaired faulty equipment, such as cameras, sensors, keypads, and motion detectors.
  • Tested existing alarm systems to identify any potential malfunctions or problems.
  • Created detailed reports of all work performed on each system installation or repair job.
  • Maintained accurate records of all service calls, repairs, and installations performed.
  • Programmed and installed conventional and networked alarm monitors for fire, security and water.
  • Programmed digital video recorders to capture footage from multiple angles simultaneously.
  • Developed plans for expansion of existing CCTV systems based on customer requirements.
  • Troubleshot technical problems with the CCTV system including cameras, monitors, DVRs and other devices.
  • Maintained and troubleshooted access control systems, hardware and software.
  • Managed maintenance of physical security equipment including card readers, door locks, cameras, and alarms.
  • Experience with alarm panels Qolsys IQ2, Qolsys IQ4, Vista 20P, DSC, Concord 4, Simmon XTI.
  • Experience with Alarm.com and its products.
  • Service CCTV Hikvision, Speco, Alarm.com Cameras, and alarm.com card access
  • Service MSU,PSU,SSU

Service/Installer

ADT Security
Natomas, CA
11.2020 - 11.2023
  • Kept records of parts and equipment used in projects to update inventory.
  • Wired equipment while following safe electrical procedures to eliminate risk.
  • Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
  • Mounted and connected mechanical and electrical equipment according to specifications.
  • Installed complete systems at new residential and business construction sites.
  • Tested and troubleshot systems to alleviate potential issues.
  • Completed scheduled appointments on time to drive quality service.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Provided exceptional customer experiences to service recipients.
  • Installed, tested and serviced alarm systems to determine correction functionality.
  • Met with clients to discuss security features, needs and service costs.
  • Experience with honeywell product, DSC, 2gig, ADC, IQ panel, Google product, ip camera

Service/Installer

Alpha Alarm & Audio Inc.
Vacaville, CA
08.2019 - 03.2020
  • Tracked material and equipment inventory, upkeep and maintenance.
  • Restored malfunctioning devices to original functionality and replaced as necessary.
  • Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Remained familiar with common equipment software installations such as Silent Knight, Firelite, Honeywell Vista and Altronix Fire.
  • Installed fire alarm panels and devices and programmed equipment.
  • Managed physical connections of Cat5 and coaxial cable, RJ45 clips and multimeter db, meter and phone butt sets.
  • Inspected fire and security alarm systems for both commercial and residential customers.
  • Installed, tested and serviced alarm systems to determine correction functionality.
  • Performed regular inspections to ensure alarm systems and equipment worked according to specifications.
  • install card access and service for bussiness.
  • Install cameras for bussiness and residential
  • Running condut, pulling cat5 and cable wire

Installer/Service Technician

Wave Broadband
West Sacramento, CA
06.2014 - 08.2019
  • Installed cabling from transport and wiring closets to customer access outlet.
  • Scanned customers' cable systems electronically to pinpoint potential problems.
  • Troubleshot and diagnosed systems using speed, ping and related tests.
  • Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers.
  • Trained customers on equipment use, setup procedures and troubleshooting strategies.
  • Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
  • Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
  • Set up service for customers by installing, connecting, testing or adjusting equipment.
  • Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
  • Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.

Education

High School Diploma -

Polytechnic High School
Long Beach, CA
05.1997

Skills

  • Installation and Servicing
  • Friendly, Positive Attitude
  • Good Work Ethic
  • Critical Thinking
  • Maintenance & Repair
  • People Skills
  • Reliable & Trustworthy
  • Customer Service
  • Blueprint Reading
  • Effective Customer Communication

Timeline

Service Technician

Alert360
12.2023 - Current

Service/Installer

ADT Security
11.2020 - 11.2023

Service/Installer

Alpha Alarm & Audio Inc.
08.2019 - 03.2020

Installer/Service Technician

Wave Broadband
06.2014 - 08.2019

High School Diploma -

Polytechnic High School

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