Compassionate Certified Nursing Assistant known for productivity and efficient task completion. Skilled in behavior management, personal care assistance, and developing individualized support plans. Excel in communication, empathy, and patience to enhance client satisfaction and well-being.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Denton State Supported Living Center, DSSLC
Denton , TX
05.2023 - 08.2025
Provided direct care to individuals with intellectual and developmental disabilities, enhancing daily living skills.
Monitored client health and behaviors, documenting observations and reporting significant changes.
Accompanied clients on outings to promote independence and community integration.
Assisted individuals with personal hygiene, meal preparation, and medication reminders.
Facilitated participation in recreational activities to support overall wellbeing.
Transported clients to appointments and social activities, ensuring safety throughout journeys.
Maintained organized environments to promote client comfort and safety.
Utilized approved crisis intervention techniques during emergencies to ensure client security.
CNA
Lavington Health Services
Dallas , Texas
01.2021 - 04.2023
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Documented patient care services by charting in designated areas.
Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Performed vital sign assessments, such as taking blood pressure and temperature.
Educated patients on self-care techniques that would help them maintain their independence.
Assisted patients in ambulation and transfers using proper body mechanics.
Answered signal lights, bells or intercom systems to determine resident needs.
Assisted residents with bathing and dressing to promote personal hygiene.
Technical Support Representative
State Farm
Richardson, Texas
03.2021 - 09.2022
Diagnosed technical issues in State Farm software and systems for users.
Troubleshot customer inquiries related to software and hardware problems.
Provided remote assistance using screen sharing and control tools.
Escalated complex issues to senior staff for resolution guidance.
Served as initial contact for incoming technical service calls and emails.
Updated customer information and account status in database after each interaction.
Assisted customers with password resets and security settings adjustments.
Set up equipment for employee use, ensuring correct installation of cables and software.
CNA
C C Young Senior Living Center
Dallas, Texas , TX
08.2019 - 01.2021
Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
Documented patient care services by charting in designated areas.
Answered patient call lights promptly and responded to requests appropriately.
Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Reported changes in patient conditions to registered nurse or physician.
Security Officer (Registered)
Whelan Security (United American Security)
Dallas, Texas
11.2018 - 08.2019
Monitored premises to ensure safety and security for employees and visitors.
Conducted regular patrols to identify hazards and suspicious activities.
Responded promptly to alarms, coordinating with local authorities when necessary.
Prepared detailed reports on incidents, daily activities, and safety inspections.
Secured personnel and premises through building inspections and property patrols.
Verified photo IDs and tickets to allow guest access.
Guarded restricted areas to prevent unauthorized entry.
Monitored surveillance cameras for suspicious activity and maintained high alertness throughout shifts.
Education
Certificate of Completion - Information Technology Security And Administration
My Computer Career
Raleigh, NC
06-2021
CNA License - Nursing Assistance
Vinepress Training Center
Dallas, Texas
01-2019
Bachelor of Arts - English Language And Literature
University of Jos,
Jos, Plateau State, Nigeria
03-1998
Skills
Care delivery and documentation
Direct patient care
Behavioral management and redirection
Activities of daily living (ADL) support
Nutrition and dietary assistance
Client safety and first aid
Client transportation services
CPR certification
Compassionate caregiving practices
Technical troubleshooting and support
Remote assistance and account updating
Security protocols and application installations
Timeline
Direct Support Professional
Denton State Supported Living Center, DSSLC
05.2023 - 08.2025
Technical Support Representative
State Farm
03.2021 - 09.2022
CNA
Lavington Health Services
01.2021 - 04.2023
CNA
C C Young Senior Living Center
08.2019 - 01.2021
Security Officer (Registered)
Whelan Security (United American Security)
11.2018 - 08.2019
CNA License - Nursing Assistance
Vinepress Training Center
Bachelor of Arts - English Language And Literature
University of Jos,
Certificate of Completion - Information Technology Security And Administration
Direct Support Professional 2 at Denton State Supported Living Center, DSSLCDirect Support Professional 2 at Denton State Supported Living Center, DSSLC