Summary
Overview
Work History
Education
Skills
Skillsandqualifications
Telephonenumber
Emergencycontactdetails
Besttimetocontact
Skypeid
Countryofcitizenship
Personal Information
Countryofresidence
References
Hobbies and Interests
Timeline
Server
Baron Matonhodze

Baron Matonhodze

Aurora,United States of America

Summary

With a broad range of customer service and exposure to multiple bar and Restaurant environments. I can deliver a first rate customer service whilst adding to success of my employers’ business, from order taking and customer relationship management to event support and health and safety. I ensure that any restaurant or hotel I work in is fully supported and all customers are well looked after.

Overview

7
7
years of professional experience

Work History

Waiter

Holiday Inn Harare
04.2020 - 10.2020
  • Meeting and greeting customers, building strong relationship and taking orders, Communicating with Kitchen Staff, relaying special requests and feedback, Maintenance and cleaning of restaurant tables, chairs and decorations, Communicating with hosts and bar staff to ensure continuity of service to guests.

Coffee Shop Trainee Manager

Bill Green Coffee Shop
06.2020 - 07.2020
  • Inventory, Cash handling, Staff scheduling.

Food and Beverage Waiter

Three on the Bund(CHIQ Korean Restaurant
06.2015 - 12.2015
  • Reporting to Head waiter, Serving Dinner Guests, Managing Co-operate Bookings and Inventory.

Amenities Agent

The Broadmoor Hotel
11.2021 - 11.2022
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

Education

Diploma - International Hotel Management which constitutes a certificate in Supervision Hospitality today Human resource management Food and Beverage Management Front office Facilities Management Leadership Management Accounting in the Hospitality Industry Training Sales and marketing Housekeeping Planning and Control

School of Hotel Management Hospitality ,Catering
Harare (Zimbabwe)
12.2020

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Problem-Solving
  • Relationship Building
  • Customer service abilities

Skillsandqualifications

English and Chinese, Microsoft Word, Excel, Certificate in the completion of internship training at Three on the bund Jean Georges Restaurant Certificate in the completion of internship training at The Broadmoor Hotel..

Telephonenumber

+17198201705

Emergencycontactdetails

+17198201705

Besttimetocontact

Mornings

Skypeid

live:.cid.4ed4011534ab18e0

Countryofcitizenship

Zimbabwe

Personal Information

  • Place of Birth: Harare
  • Date of Birth: 06/26/91
  • Gender: Male

Countryofresidence

United States of America

References

  • Mr Teddie, Assistant Food and Beverage Manager, +86 2163216622, Unavailable
  • Mrs Yvonne tongogara (School Principal)Yvonnetongogara@gmail.com
  • Mr Paul Kapfupi, Assistant Food and beverage Manager, +263772664776, paulkapfupi@icloud.com

Hobbies and Interests

Wine testing

Watching Cooking lessons

Learning about the changes in the hospitality sector

Timeline

Amenities Agent

The Broadmoor Hotel
11.2021 - 11.2022

Coffee Shop Trainee Manager

Bill Green Coffee Shop
06.2020 - 07.2020

Waiter

Holiday Inn Harare
04.2020 - 10.2020

Food and Beverage Waiter

Three on the Bund(CHIQ Korean Restaurant
06.2015 - 12.2015

Diploma - International Hotel Management which constitutes a certificate in Supervision Hospitality today Human resource management Food and Beverage Management Front office Facilities Management Leadership Management Accounting in the Hospitality Industry Training Sales and marketing Housekeeping Planning and Control

School of Hotel Management Hospitality ,Catering

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Baron Matonhodze