Kuiyana Cephas
Lincoln,DE
Summary
Detail-oriented Medical Billing Specialist excelling in HIPAA compliance, insurance verification, and customer service. Proven ability to streamline billing processes and enhance patient interactions.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Medical Billing Specialist
Bayhealth Medical Group
Milford, DE
02.2026 - Current
- Processed medical claims efficiently, ensuring accurate billing and coding compliance.
- Collaborated with healthcare providers to resolve billing discrepancies and improve communication.
- Utilized electronic health record (EHR) systems for data entry and claim tracking.
- Assisted in verifying patient insurance eligibility and benefits for services rendered.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Identified and resolved patient billing and payment issues.
Patient Care Coordinator
Bayhealth Medical Group
Milford, DE
01.2018 - Current
- Coordinated patient appointments, ensuring efficient scheduling and optimal resource allocation.
- Facilitated communication between patients and healthcare providers to enhance care continuity.
- Implemented electronic health record updates, improving information accuracy and accessibility.
- Developed patient education materials to support treatment understanding and adherence.
Front Desk Receptionist
Delaware Cardiovascular Associates
Dover,DE
03.2003 - 12.2018
- Managed patient scheduling and appointment confirmations to optimize front desk operations.
- Facilitated effective communication between patients and medical staff to enhance service delivery.
- Maintained accurate patient records and databases, ensuring compliance with confidentiality regulations.
- Streamlined check-in processes, reducing wait times and improving patient satisfaction scores.
- Trained new front desk staff on systems, procedures, and best practices for customer service excellence.
- Oversaw daily office operations, implementing protocols that improved workflow efficiency by 20%.
Education
High School Diploma -
Cape Henlopen High School
Lewes, DE06-1997
Skills
- HIPAA compliance
- Payment posting
- Claim submission
- Insurance verification
- Payment processing
- Microsoft office
- Customer service support
- Payment transactions
- Correspondence
- Customer relations
- Payment collection
- Customer contact
- Administrative support
- Medical billing technology
- Verbal and written communication
- 20 WPM
- Collection calls
- Clerical support
- Multitasking and organization
- Work prioritization
- Commercial and private insurance
- Electronic health record software
- Teamwork and collaboration
- Customer service
- Insurance claims processing
- Insurance billing
Certification
Certified Notary Public
Timeline
Medical Billing Specialist
Bayhealth Medical Group
02.2026 - Current
Patient Care Coordinator
Bayhealth Medical Group
01.2018 - Current
Front Desk Receptionist
Delaware Cardiovascular Associates
03.2003 - 12.2018
High School Diploma -
Cape Henlopen High School