Kulanie Mendoza
Fernley,NV
Summary
Results-driven Quality Control Inspector with a proven track record at Accuma Corporation, excelling in product inspection and raw materials testing. Demonstrated strong communication skills while collaborating with teams to resolve quality issues, enhancing operational efficiency and customer satisfaction. Committed to maintaining high standards and implementing effective quality control measures.
Overview
16
16
years of professional experience
Work History
Quality Control Inspector
Accuma Corporation
10.2022 - 05.2025
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
Cocktail Server
Peppermill Fireside Lounge
06.2021 - 08.2022
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Checked on guests throughout meal to attend to needs and provide great service.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
- Implemented upselling techniques for add-ons and specialty items to drive additional revenue.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Food Server
Peppermill Fireside Lounge
03.2019 - 06.2021
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Assisted in hosting events, providing exceptional service to large groups and special occasions.
- Executed daily opening and closing procedures, maintaining operational efficiency.
Owner/Operations Manager
Quality Maintenance and Repair
01.2009 - 04.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Developed and maintained relationships with external vendors and suppliers.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
GED -
Washoe High School
Reno, NVAssociate of Science - Business Management
Ashworth College
Norcross, GA11-2010
Skills
- Quality control
- Product inspection
- Raw materials inspection and testing
- Packaging and shipping support
Timeline
Quality Control Inspector
Accuma Corporation
10.2022 - 05.2025
Cocktail Server
Peppermill Fireside Lounge
06.2021 - 08.2022
Food Server
Peppermill Fireside Lounge
03.2019 - 06.2021
Owner/Operations Manager
Quality Maintenance and Repair
01.2009 - 04.2019
GED -
Washoe High School
Associate of Science - Business Management
Ashworth College
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