Kuljit Singh Matharoo
New Delhi,DELHI
Summary
Experienced Senior Cabin Crew Member with expertise in marshalling Airbus 320 aircraft. Consistently delivers exceptional customer service, effective leadership, and ensures aircraft safety on the ground. Demonstrates adaptability to diverse responsibilities in the aviation industry, handling tasks with ease and efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Cabin Crew Member
Air India
02.2016 - Current
- Currently serving as a senior cabin crew member, providing service on Airbus 320 family, Boeing 777 and 787 fleets.
- Lead and guide fellow cabin crew members, fostering a positive team environment.
- Maintain high-level customer service, addressing passenger needs and resolving complaints.
- Ensure passenger safety and security during flights, managing emergencies effectively.
- Demonstrate crisis management skills in handling medical emergencies, disruptive passengers, and equipment malfunctions.
Customer Service Executive
Indigo Airlines
01.2012 - 02.2016
- Delivered exceptional customer service by addressing passenger inquires and concerns.
- Managed various aspects of customer-related issues, ensuring swift resolutions.
- Coordinated with team members to maintain a positive and efficient work environment.
- Assisted in training of new team members, sharing expertise in customer service protocols.
- Contributed to maintaining high standards of professionalism and adherence to airline policies.
Education
Bachelor of Commerce -
University of Calcutta
West Bengal01-2012
Skills
- Customer Service
- Leadership
- Commination skills
- Crisis Management
- Team Work
- Adaptability
- Safety Compliance
- Training and development
- Documentations
Certification
Aircraft Marshaller
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Senior Cabin Crew Member
Air India
02.2016 - Current
Customer Service Executive
Indigo Airlines
01.2012 - 02.2016
Bachelor of Commerce -
University of Calcutta
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