Kuloni Troutman
Valdosta,GA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Family Dollar. Proven track record in cash handling and issue resolution, enhancing customer satisfaction and loyalty. Committed to team collaboration and maintaining a welcoming shopping environment, consistently exceeding expectations in retail operations.
Overview
3
3
years of professional experience
Work History
Cashier
Family Dollar
Valdosta, GA
05.2026 - Current
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Collaborated with team members to optimize store operations and improve workflow efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Cashier
Dollar General Market
Nashville, GA
01.2025 - 03.2025
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored store cleanliness and organization, contributing to a welcoming shopping environment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Assistant Manager
Family Dollar
Ray City, GA
11.2023 - 12.2024
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
Bachelor of Science - Psychology
Valdosta State University
Valdosta, GA07-2026
Skills
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Professionalism and courtesy
- Product restocking
- Refunds and exchanges
- Issue resolution
- Retail merchandising
- Empathy and patience
- Data entry
Timeline
Cashier
Family Dollar
05.2026 - Current
Cashier
Dollar General Market
01.2025 - 03.2025
Assistant Manager
Family Dollar
11.2023 - 12.2024
Bachelor of Science - Psychology
Valdosta State University