Kulsum Humaira
Queens,NY
Summary
Accomplished Customer Service Representative with a proven track record at Walgreens, adept in payment processing and leveraging excellent customer service to enhance customer satisfaction and loyalty. Fluent in English and Bengali, with strong problem-solving and active listening skills, significantly improved team efficiency and reduced process inconsistencies. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Walgreens
Lexington, NY
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Cashier
Burlington
Rego Park, NY
08.2016 - 09.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Utilized various software applications to process customer orders.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
McDonald's
Sutphin Blvd, NY
09.2013 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Work independently to experience
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Arts - Political Science
National University College
Dhaka, Bangladesh03.2009
Skills
- English and Bengali fluency, conversation Hindi
- General computer skills
- Excellent customer service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Skilled written and verbal communication
- Payment Processing
- Paperwork Processing
- Product Sales
Timeline
Customer Service Cashier
Walgreens
08.2023 - Current
Customer Service Cashier
Burlington
08.2016 - 09.2022
Cashier
McDonald's
09.2013 - 11.2015
Bachelor of Arts - Political Science
National University College