Kumail Bawar
El Cajon,California
Summary
Positive and caring student support professional with upbeat attitude and detail-oriented approach to meeting all student needs. Highly organized, proactive and flexible with strong critical thinking and planning abilities.
Overview
6
6
years of professional experience
Work History
Student Services Assistance - First Year Experience
Grossmont College
11.2022 - Current
- Proctored English Proficiency and Chem exams
- Scheduled student workers to events
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Scheduled mentors and supervised academic and social activities.
- Created event flyers
- Strengthened communication skills through regular interactions with others.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Confirmed appointments, communicated with clients, and updated client records.
- Trained new team members on company procedures, customer service and issue resolution.
Mentor and Front Desk Receptionist
Grossmont College
09.2021 - 11.2021
- Handle filing and data entry as requested
- Serve as the face of the district, offering friendly service to those entering the building or calling in
- Maintained confidentiality of sensitive data to protect customer and business information.
- Worked with undergraduate students and directed them to their desired destination
- Attended to off compass tabling and recruited students for the FYE program at Grossmont College
- Mentored undergraduate students with technical, academic, and social support
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Mentor
El Cajon Valley High School
01.2018 - 12.2019
- Worked with the allocated group to develop a strategy for them
- Monitored behavior and reported any incidents to appropriate personnel.
- Collaborated with teachers, counselors and administrators to foster access to resources and support.
- Helped students develop organizational, time management and study skills.
- Monitored student progress to drive successful academic outcomes.
Vice President
Adventure Club
06.2017 - 09.2018
- Recruited students as the vice president
- Advertised the club in Dari
- Conducted communication assessment as the vice president
Education
Associate of Arts - Art History For Transfer And University Studies
Grossmont College
San Diego, CA06.2023
High School Diploma -
El Cajon Valley High School
San Diego09.2020
Skills
- Multilingual (Dari, Urdu, and English)
- Customer Care
- Recruitment and Development
- Customer Interaction
References
Narges Heidari, Counselor, narges.heidari@gcccd.edu
Jose Gomez-Gomez, Outreach Specialist, jose_gomezgomez@gcccd.edu
Hobbies and Interests
- Human behavior
- Behavioral economics
- Cooking
- Reading articles
Timeline
Student Services Assistance - First Year Experience
Grossmont College
11.2022 - Current
Mentor and Front Desk Receptionist
Grossmont College
09.2021 - 11.2021
Mentor
El Cajon Valley High School
01.2018 - 12.2019
Vice President
Adventure Club
06.2017 - 09.2018
Associate of Arts - Art History For Transfer And University Studies
Grossmont College
High School Diploma -
El Cajon Valley High School
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