Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

MIR MOHD KHALID MIR

Kent,WA

Summary

Seeking a position in the workforce leveraging acquired skills in technology, aviation, encompassing flight handling, customer services, human resources, online trading, marketing, and sales. Eager to contribute to an organization's long-term and short-term goals while pursuing continued career development. Aiming to apply professional qualifications and experience to add value to the organization and secure a fulfilling and reputable means of earning. Actively seeking a challenging role that stimulates intellectual capabilities.

Overview

10
10
years of professional experience

Work History

ACS Security Specialist - Project Kuiper

Securitas Security Services USA
06.2025 - Current

- Responsible for access control, monitoring, and ensuring security compliance for Amazon's Project Kuiper facilities.

- Coordinate with site management and security teams to maintain high operational security standards.

-Conduct regular badge audits, patrols, and incident reporting to ensure a safe environment.

- Provide assistance to employees and visitors, ensuring smooth and secure site entry and exit.

Customer Service Representative

Modern Aviation LLC
10.2024 - 06.2025
  • Provide exceptional customer service to private and corporate aviation clients, ensuring a seamless and positive experience.
  • Coordinate aircraft arrivals and departures, including arranging fuel, hangar space, and other services.
  • Manage client inquiries, reservations, and special requests efficiently and professionally.
  • Maintain accurate records of customer interactions, services provided, and billing details.
  • Collaborate with line service technicians and operations teams to meet customer expectations.
  • Uphold company standards in safety, security, and confidentiality while addressing client needs.
  • King County International Airport -BFI

Security Officer

Metro One LLC
03.2024 - 06.2025
  • Monitored & protected store assets by identifying & preventing potential theft and fraud.
  • Conducted investigations into theft & suspicious activities, collaborating with store management & law enforcement when necessary.
  • Interacted with individuals suspected of shoplifting, encouraging them to pay for items & reporting incidents to store managers.
  • Provided detailed reports on all incidents & suspicious activities to ensure a comprehensive record for future reference.
  • (Asset Protection Officer)

FIS Customer Service Agent

VIP Hospitality
03.2024 - 10.2024
  • International Arrivals Facilities & Associated Services
  • Security Checkpoint & Queue Management
  • Security Checkpoint Premium Lane Operation
  • Ticketing & Access Verification
  • Facilities & Custodial Operations
  • Landside: Taxi, Ride Share, Shuttle Queue & Wayfinding
  • Seattle Tacoma International Airport

Senior Passenger/Customer Services Representative

GAAC Holding
11.2020 - 12.2023
  • Orchestrated comprehensive flight operations for commercial airlines, chartered, evacuation, and relocation flights, ensuring efficient passenger handling.
  • Check and verifies the validity and authenticity of passengers' travel documents; passports, visas, and health certificates, meticulously profiling individuals to identify specific categories for baggage acceptance.
  • Oversaw the check-in process at counters and transfer desks, ensuring a seamless and swift experience for passengers, while also taking responsibility for the safe handling of baggage, cargo, and aircraft loading. Managed boarding gate activities, including preparation, control, special assistance, and relevant to safety and security protocols for customer airlines.

Passenger/Customer Services Agent

National Aviation Services
11.2018 - 11.2020
  • Managed the handling of major customer airlines, including Emirates Airlines, Turkish Airlines, Flydubai, Qatar Airways, Air India and others, overseeing departing, and arriving passengers and baggage in strict adherence to airline policies, local regulations, and established procedures.
  • Conducted meticulous verification of passengers' passport, visa, and health certificates for authenticity, implementing passenger profiling to ensure compliance with specific categories during baggage acceptance.
  • Executed the seamless check-in process at counters or transfer desks, emphasizing efficiency and swift clearance, while also taking responsibility for the secure and smooth handling of baggage, cargo, and aircraft loading.
  • Ensured compliance with applicable laws, regulations, and procedures of NAS and customer airlines, documented, and addressed passenger mishandled baggage, complaints, and irregularities professionally, and maintained a strong commitment to health and safety, environmental protection, and the overall safety and quality of assigned tasks. Reported occurrences, events, violations, and potential impacts on safety, security, and company reputation to superiors.

Sales & Relations Officer

UniFX Broker (Forex Trading)
09.2017 - 11.2018
  • Successfully acquired and persuaded new customers to open accounts with UniFX broker, initiating their journey into Forex trading and online trading platforms.
  • Demonstrated adept relationship-building skills, establishing strong connections with customers, and showcasing a comprehensive understanding of Forex trading principles and UniFX services.
  • Contributed to customer education by providing training on Foreign Exchange, effectively managed customer needs and expectations, maintained detailed records of transactions and customer information, and provided valuable administrative support to the sales team and management, including assistance in planning and hosting sales events.

Marketing Officer

Afghanistan Commercial Bank
07.2015 - 12.2015
  • Provided essential support to the marketing team by efficiently handling daily administrative tasks and aiding in the distribution of marketing materials.
  • Contributed to marketing and advertising efforts through active participation in promotional activities across various channels, including social media, direct mail, and the web. Monitored social channels, addressing feedback, questions, and concerns promptly.
  • Conducted market analysis and research on competitors, offering valuable insights to enhance strategic decision-making. Additionally, delivered administrative assistance to management and played a key role in planning and hosting successful marketing events of ACB Bank.
  • Internship

Education

Bachelor - Business Administration

Kardan University
09.2016

High School Diploma - undefined

Naderia High School
01.2011

Diploma - English Language

Karwan Higher Education Institute
01.2011

Skills

  • Multilingual – English, Dari, Pashto, Urdu
  • Well trained in Airport Passenger services, Aviation Security, Airside Safety, Human Factors for Ground operations, DGR Cat 09 and etc
  • Certified in Information Technology
  • Scheduling Proficiency and Calendar Management
  • Teamwork and Collaboration
  • Self-Starter

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

English
Full Professional
Hindi
Full Professional
Persian
Native or Bilingual
Urdu
Full Professional

Timeline

ACS Security Specialist - Project Kuiper

Securitas Security Services USA
06.2025 - Current

Customer Service Representative

Modern Aviation LLC
10.2024 - 06.2025

Security Officer

Metro One LLC
03.2024 - 06.2025

FIS Customer Service Agent

VIP Hospitality
03.2024 - 10.2024

Senior Passenger/Customer Services Representative

GAAC Holding
11.2020 - 12.2023

Passenger/Customer Services Agent

National Aviation Services
11.2018 - 11.2020

Sales & Relations Officer

UniFX Broker (Forex Trading)
09.2017 - 11.2018

Marketing Officer

Afghanistan Commercial Bank
07.2015 - 12.2015

High School Diploma - undefined

Naderia High School

Diploma - English Language

Karwan Higher Education Institute

Bachelor - Business Administration

Kardan University
MIR MOHD KHALID MIR