FAHIMA MIRZAYEE
Customer-focused banking professional with over 8 years of experience in customer service, account support, and electronic banking within fast-paced financial institutions. Proven ability to assist customers with account inquiries, resolve concerns efficiently, and maintain strict confidentiality and compliance. Multilingual and committed to delivering exceptional customer experiences aligned with TD’s service standards.
Sales professional with proven ability to drive revenue growth and enhance customer satisfaction. Known for fostering collaborative team environments and delivering results in dynamic settings. Skilled in strategic planning, client relationship management, and adaptive problem-solving.
Professional sales specialist bringing strong ability to drive revenue growth through strategic planning, client relationship management, and effective communication. Skilled in identifying market opportunities, negotiating deals, and delivering compelling sales presentations. Consistently contributes to team success with focus on collaboration, adaptability, and achieving measurable results. Recognized for reliability and ability to thrive in fast-paced environments.
Work History
Sales Specialist
6 Years 4 Months- Advised customers on project needs, recommending flooring, appliances, and installation solutions aligned with specifications.
- Processed special orders and managed follow-up using point-of-sale and order management systems.
- Resolved product and delivery issues by coordinating with vendors, warehouse teams, and service departments.
- Maintained strong product knowledge across department assortments to support accurate sales recommendations.
- Built customer relationships through attentive service, problem resolution, and consistent sales support.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Achieved or exceeded company-defined sales quotas.
Electronic Banking Senior Officer
2 Years- Assisted customers with prepaid card services, account inquiries, and transaction issues
- Investigated and resolved customer complaints professionally and in a timely manner
- Verified customer applications and ensured accuracy of account information
- Maintained compliance with banking regulations and internal controls
Trade Finance / Loan Operations Officer
4 Years- Reviewed and processed banking applications in accordance with policies and procedures
- Prepared accurate daily and monthly reports
- Maintained organized records and documentation
Customer Service Officer
1 Year- Assisted customers with opening and closing accounts
- Explained banking products and services
- Responded to customer inquiries professionally
- Maintained confidentiality and security procedures
Education
Bachelor of Business Administration (BBA) - Finance
Skills
Certification
Availability
Personal Information
- Title: Customer Service Associate | Banking & Financial Services
- Availability: Available for flexible shifts, including evenings and weekends