Isaiah Wheeler
Huntsville,AL
Summary
With 10 years of experience in sales, management, and customer service, I bring a versatile skill set to any organization. Expertise lies in driving sales growth, leading high-performing teams, and delivering exceptional customer experiences. Consistently exceeding targets and fostering strong client relationships throughout my career. Leveraging a proven track record of success and a passion for delivering results, poised to make a significant impact in a dynamic and customer-centric environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Door to Door Sales
Lincoln Heritage Life Insurance Company
Huntsville, AL
09.2022 - Current
- Life insurance
Sales and Analytics manager
Google
Huntsville, AL
11.2021 - Current
- Collected and analyzed sales data to guarantee over 80% connection success.
Bcbs customer service
PangeaTwo
Huntsville, AL
08.2021 - 09.2022
- Dental
IT CSR - Customer Service Representative
Comcast
Huntsville, AL
04.2019 - 02.2021
- Technical department
Executive Assistant/Marketing Manager
Sprint by Absolute Wireless
Muscle Shoals, AL
11.2017 - 05.2018
Retention Specialist
AT&T
Huntsville, AL
09.2012 - 09.2017
- It was my job to help all customers manage account upgrades , with all other services provided by the company
- Retain customers
- As far accomplishments in 2015 I finished in the top 80 in the enterprise
- In 2016 I finished in the top 60. And the following year in 2017 I finished in the top 30 out of 800 agents. Which lead to me getting a promotion
Managing Director
Walmart
Decatur, AL
03.2008 - 08.2012
- Handled all customers requesting upper management for sales and marketing
Education
High school diploma or GED - undefined
Skills
- Customer Service Skills (10 years)
- Customer Relations (8 years)
- Retention (6 years)
- Cash Handling
- Inventory
- Inventory Management
- Management
- Sales
- Scheduling
- Team Building
- Training
- Assistant Manager Experience (4 years)
- Supervising Experience
- Merchandising
- Store Management Experience
- Customer service
- Retail Management
- Pricing
- Conflict Management
- Profit & Loss
- Human Resources
- Sales Management
- Recruiting
- Leadership
- Strategic Planning
- Payroll
- Research
- Office Management
- Financial Report Writing
- Event Planning
- Bookkeeping
- Front desk
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Windows
- Computer literacy
- ICD-9
- CPT coding
- Medical terminology
- Mobile devices
- Operating systems
- Office experience
- Microsoft Project
- ICD-10
- Revenue cycle management
- Pivot tables
- Outside sales
- B2B sales
- Data visualization
- Machine learning
- SQL
- Quality control
- Banking
- Inside sales
- Direct marketing
- Project Management
- Account Management
- Data Warehouse
- Customer support
- Typing
- Cold calling
- Schematics
- ATS
- Direct sales
- Database management
- IOS
- Mac OS
- Technical support
- Software troubleshooting
- Salesforce
- Mobile applications
- Accounts receivable
- SaaS
- Tableau
- Google Analytics
- E-commerce
- Channel management
- VPN
- AI
- AutoCAD
- Data collection
- Financial acumen
- Facebook Advertising
- Google Ads
- Computer Networking
- Android
- Analytics
- Business Analysis
- Finance and accounting (3 years)
- Microsoft Outlook
- Writing skills
- Power BI
- Communication skills
- Accounting software
- Documentation review
- Live chat
- Google Docs
- Financial services
- SharePoint
- Property management
- EHR systems
- Restaurant experience
- QuickBooks
- Contracts
- LAN
- Door-to-door
- Marketing
- Bilingual
- Canvassing
- Fundraising
- Negotiation
- Telemarketing
Certification
- Driver's License
- Certified Scrum Master
Timeline
Door to Door Sales
Lincoln Heritage Life Insurance Company
09.2022 - Current
Sales and Analytics manager
Google
11.2021 - Current
Bcbs customer service
PangeaTwo
08.2021 - 09.2022
IT CSR - Customer Service Representative
Comcast
04.2019 - 02.2021
Executive Assistant/Marketing Manager
Sprint by Absolute Wireless
11.2017 - 05.2018
Retention Specialist
AT&T
09.2012 - 09.2017
Managing Director
Walmart
03.2008 - 08.2012