Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

GINO A PAREDES CARMEN

4420 SW 49th Ave Ocala,FL

Summary

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

10
10
years of professional experience

Work History

Sales Specialist

Spectrum
05.2019 - Current
  • Provide the highest level of customer service to ensure a great customer experience
  • Maintain strong knowledge of all TV, internet and wireless products, pricing plans, promotions and service features for Spectrum, as well as our competitors
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records of our cellphones to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Customer Service/Customer Sales Representative

AT&T Call Center
07.2016 - 05.2019
  • Sell AT&T Direct TV, AT&T U-verse and wireless phones on daily basis
  • Assisted call-in customers with questions and orders.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
  • Bilingual - assisted with calls in Spanish and English
  • Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
  • Met proper average handle time requirements daily
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.

Damage Recovery Specialist

Enterprise Damage Recovery
12.2014 - 04.2016
  • Assisted with all incoming calls
  • Assisted callers by directing calls to the appropriate team member
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Returned all calls in a timely manner providing professional customer service that reflects positively on the company
  • Optimized workflow processes for increased efficiency, enabling the team to handle more cases effectively.
  • Documented case management activity for accurate, reliable records.
  • Effectively communicated with individuals related to a claim file
  • Evaluated customer financial situations, offering tailored solutions that benefited both parties involved.
  • Complete outbound calls to report claims to insurance carriers
  • Improved client satisfaction through timely communication and resolution of account discrepancies.
  • Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
  • Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
  • Supported clients with compassionate, empathetic care during difficult or emotional situations

Education

High School Diploma - P.E

Newberry High School
Newberry, FL
05-2010

Skills

  • Highly organized, with exceptional follow-through abilities
  • Exceptional customer focus with 8 years of sales experience
  • Effective communicator with excellent team building and interpersonal skills
  • Outstanding leadership skills and able to work under pressure
  • Capable and able to coordinate multiple requests in an organization
  • Ability to work well without supervision and very coachable
  • Computer proficient in MS office Excel, Outlook as well as general internet applications

Accomplishments

  • Awarded “Spectrum Elite Winner” in 2023.
  • Ranked #32 for 2024 Elite.
  • Exceeded monthly quota several times.
  • Top one sales in store

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Specialist

Spectrum
05.2019 - Current

Customer Service/Customer Sales Representative

AT&T Call Center
07.2016 - 05.2019

Damage Recovery Specialist

Enterprise Damage Recovery
12.2014 - 04.2016

High School Diploma - P.E

Newberry High School

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