Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kunal Rajwadi

Avenel

Summary

Dynamic IT Technical Support Administrator with a proven track record at Provident Bank, excelling in hardware/software troubleshooting and network administration. Adept at enhancing user experience and optimizing IT infrastructure, I leverage my skills in database management and effective communication to drive system efficiency and security. Passionate about delivering exceptional technical support.

Overview

5
5
years of professional experience

Work History

IT Technical Support Administrator

Provident Bank
Woodbridge
06.2024 - 12.2024
  • Provide technical support to user, PC administration and perform basic troubleshooting along with prompt and efficient resolution of problems.
  • Handle user inquiries, predominantly related to software, and provide appropriate solutions.
  • Manage user/password issues promptly to minimize downtime and maintain productivity.
  • Utilize your skills in Android Development, Cisco Technologies, and Citrix Technologies to enhance our service quality.
  • Maintain and troubleshoot databases, ensuring their optimal performance and configure and support mobile devices.
  • Administrator Active Directory to manage network, data security, and user access.
  • Support Apple Devices and Computer Hardware, addressing any issues that arise.
  • Perform Configuration Management tasks to maintain system security and efficiency and also maintain documentation for IT team.
  • Manage Deployments effectively to ensure smooth operations and minimize service interruptions.

System Analyst

Vishwa Software
Ahmedabad
04.2021 - 07.2023
  • Enhanced user experience through the implementation of interface updates and usability improvements.
  • Provided technical support for end-users, resolving issues promptly and effectively.
  • Analyzed and resolved hardware and software issues.
  • Execute manual and automated tests to ensure software quality.
  • Identify, document, and track defects and inconsistencies.
  • Defined and documented customer business functions and processes, ensuring clear communication and alignment with project goals.
  • Providing internal Training to Staff on new Software and tools.
  • Presented technical proposals to enhance system efficiency and security.
  • Report defects with detailed steps to reproduce, screenshots, and other relevant information.
  • Track and manage defects through their lifecycle using issue tracking systems.
  • Design and implement automated test scripts using various testing frameworks and tools.

System Analyst

Ahold Delhaize
South Portland
11.2019 - 12.2020
  • Collaborated with cross-functional teams to understand POS and SCO system requirements.
  • Analyzing and troubleshooting hardware and software issues, including installation, configuration, and upgrades.
  • Installed, configured, and upgraded hardware/software components as per project requirement and specifications.
  • Developed detailed test plans, test cases, and test scripts based on functional specifications.
  • Conducted manual testing to identify and document software defects, ensuring the reliability and functionality of POS and SCO systems.
  • Collaborated with service providers and vendors to optimize IT infrastructure.
  • Participated in regression testing to ensure that new features did not adversely impact existing functionalities.
  • Designed and maintained SharePoint sites for efficient document management.
  • Assisted in the testing of various software applications, gaining foundational QA skills.
  • Participated in test case design and execution under the guidance of senior QA team members.
  • Contributed to the identification and documentation of software defects, supporting the QA team in ensuring product quality.

Education

Master of Science - Information Technology

University of Cumberland
Williamsburg, KY
08.2020

Master in Business Admiration - Information Technology

Monroe College
New Rochelle, NY
05.2017

Skills

  • Test plan and case development
  • Selenium automation
  • System configuration and upgrades
  • Requirements analysis
  • Hardware and software troubleshooting and diagnosis
  • Microsoft 365 proficiency
  • Network configuration
  • VoIP solutions
  • IT security management
  • Network administration
  • Operating systems expertise
  • Active Directory
  • Database management

Timeline

IT Technical Support Administrator

Provident Bank
06.2024 - 12.2024

System Analyst

Vishwa Software
04.2021 - 07.2023

System Analyst

Ahold Delhaize
11.2019 - 12.2020

Master of Science - Information Technology

University of Cumberland

Master in Business Admiration - Information Technology

Monroe College

Similar Profiles

CREATE PROFILE