Kuntal Patel
Framingham,MA
Summary
Dynamic leader with a proven track record at Staples, enhancing sales and operations through strategic team training and staff management. Expert in hardware repair and installation, I've significantly increased sales revenue and customer loyalty by implementing effective sales strategies and fostering a high-performance culture. Skilled in motivating teams to exceed performance goals.
Overview
15
15
years of professional experience
Work History
Sales Manager
Staples
07.2022 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Leading a successful sales team by providing motivational coaching and performance-based incentives.
- Organizing regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managing key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Sales Manager
Staples
01.2020 - 07.2022
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed operations support and customer engagement strategies.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Operations Supervisor
Staples
10.2016 - 01.2020
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Tech Supervisor
Staples
04.2013 - 10.2016
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Enhanced system performance by conducting regular software and hardware updates.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for customers.
- Trained customers on machine use and maintenance.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
Tech Sales Associate
Staples
12.2009 - 04.2013
- Engaged with customers to build rapport and loyalty.
- Selling PC, Software and services
Education
Associate of Business Administration - Business Administration
Massachusetts Bay Community College
Wellesley Hills, MA06.2006
Skills
- Sales team training
- Staff Management
- Goals and performance
- Computer Assembly
- Hardware Repair
- Hardware Installation
Timeline
Sales Manager
Staples
07.2022 - Current
Sales Manager
Staples
01.2020 - 07.2022
Operations Supervisor
Staples
10.2016 - 01.2020
Tech Supervisor
Staples
04.2013 - 10.2016
Tech Sales Associate
Staples
12.2009 - 04.2013
Associate of Business Administration - Business Administration
Massachusetts Bay Community College