Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kursten McKemy

Cowarts,AL

Summary

Detail oriented administrative professional with extensive experience in medical office operations, patient scheduling, insurance verification, and call center workflow. Proven ability to manage high volume tasks with accuracy and provide strong patient communication.

Overview

7
7
years of professional experience

Work History

Call Center Representative

Vision Center South
01.2025 - 01.2025
  • Coordinated patient scheduling and handled high call volumes.
  • Verified insurance across multiple carriers.
  • Assisted patients with billing and appointment preparation.
  • Updated records in electronic medical systems.

Call Center/Receptionist

Eye Center South
01.2023 - 01.2025
  • Managed patient check in, payments, and documentation.
  • Verified insurance and obtained authorizations.
  • Organized charts and maintained accurate EMR data.
  • Scheduled appointments and handled patient inquiries.

Senior Relocation Specialist

Caring Transitions
01.2021 - 01.2023
  • Assisted with senior relocation, downsizing, and decluttering.
  • Organized estate sales and online auctions.
  • Managed item listings, inventories, and sale documentation.
  • Coordinated move logistics and client communication.

Receptionist/Call Center

Eye Center South
01.2019 - 01.2021
  • Checked patients in/out and processed payments.
  • Verified insurance including VA plans.
  • Prepared charts and organized documentation.
  • Provided clear communication in a fast paced environment.

Office Assistant

Surgery Center South
01.2018 - 01.2019
  • Prepared surgery charts and documentation.
  • Confirmed insurance and contacted patients for procedure details.
  • Supported surgical scheduling and administrative tasks.

Education

High School Diploma - None

Dothan High
Dothan, AL
05.2018

Skills

  • Medical Office Administration
  • Patient Scheduling & Coordination
  • Insurance Verification (including VA insurance)
  • EMR Systems & Documentation
  • Call Center Operations
  • Payment Processing
  • Customer Service & Communication
  • High Organization & Attention to Detail

Timeline

Call Center Representative

Vision Center South
01.2025 - 01.2025

Call Center/Receptionist

Eye Center South
01.2023 - 01.2025

Senior Relocation Specialist

Caring Transitions
01.2021 - 01.2023

Receptionist/Call Center

Eye Center South
01.2019 - 01.2021

Office Assistant

Surgery Center South
01.2018 - 01.2019

High School Diploma - None

Dothan High
Kursten McKemy