Kurt Baum
Laredo
Summary
Detail and quality-driven in every aspect, from providing exceptional customer service, accurate accounting and record keeping, to manufacturing a beautiful product.
Overview
15
15
years of professional experience
1982
1982
years of post-secondary education
Work History
Production Supervisor
Robin Woods Country
Austin
05.2000 - 08.2000
- Supervised daily production operations to ensure efficient workflow.
- Trained new staff on production processes and procedures.
- Implemented quality control measures to maintain product standards.
Retail Sales Associate
Monarch Collectibles
San Antonio
03.1995 - 09.1997
- Assisted customers in selecting collectibles and merchandise.
- Organized product displays to enhance visual appeal and accessibility.
- Processed sales transactions using point-of-sale systems efficiently.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted store owner in choosing merchandise for the store.
- Responsible for promoting the store on television and by writing a monthly newsletter featuring special sales and promotions for regular customers.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Demonstrated knowledge of store products and services.
- Provided product information and answered customer questions
- Created price tags and merchandise signs for new items.
Customer Service Supervisor
Shocking Gray
San Antonio
05.1994 - 03.1995
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored new customer service representatives on best practices.
- Resolved customer complaints and escalated issues to management when necessary.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
Bookkeeper
J. Clayton Baum, CPA
Laredo
01.1986 - 05.1993
- Reconciled bank statements with general ledger entries regularly.
- Converted manual ledger books to computerized accounting software system.
- Utilized accounting software to streamline bookkeeping processes effectively.
- Communicated with clients to clarify financial information and provide support.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Conducted monthly bank reconciliations.
- Ensured accuracy in all accounting entries and records.
- Maintained and reconciled general ledger accounts.
- Posted journal entries to the general ledger system accurately and timely.
Education
United High
Laredo, TXSkills
- production oversight
- employee training
- quality control
- extensive customer service background
Timeline
Production Supervisor
Robin Woods Country
05.2000 - 08.2000
Retail Sales Associate
Monarch Collectibles
03.1995 - 09.1997
Customer Service Supervisor
Shocking Gray
05.1994 - 03.1995
Bookkeeper
J. Clayton Baum, CPA
01.1986 - 05.1993
United High