Kurt Foreman
Fort Wayne
Summary
Dynamic professional with a strong background in customer service and communication, dedicated to fostering an environment of open dialogue and safety. Proven expertise in multitasking and effective engagement with dispatchers and customers, ensuring timely delivery of services that enhance overall satisfaction. Committed to upholding high standards of service and safety while contributing positively to a motivated team. Passionate about delivering exceptional results and maintaining a collaborative, supportive workplace culture.
Overview
15
15
years of professional experience
Work History
Property maintenance
Sandy Sunrise property management
10.2024 - Current
- Possess strong communication skills, including active listening and facilitation, to answer questions and/or resolve tenant issues.
- Focus on delivering exceptional customer service to prospective tenants, residents, contractors, customers and members of the general public.
- Designed and implemented customized excel tracking data base, customer invoices, and end of month readouts.
- Organized and managed resources efficiently and effectively.
- Successfully surpassed our goal of rentals by 60% in 1 year.
- Assisted in budget development for property maintenance, ensuring financial goals were met without compromising quality or safety.
- Established strong relationships with vendors and service providers, securing timely support for property maintenance needs.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues related to property maintenance and rental agreements.
Driver
Ups
09.2017 - 10.2024
- Collaborated with dispatchers and customers providing timely updates and to address concerns promptly, ensuring seamless operations and customer satisfaction.
- Implemented best practices in route planning, resulting in improved delivery times and reduced fuel costs.
- Operated various commercial vehicles, ensuring compliance with safety regulations and traffic laws.
- Conducted pre-trip inspections to verify vehicle readiness and maintain operational standards.
- Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
- Maintained accurate logs of driving hours, mileage, and fuel consumption for regulatory compliance.
- Trained new drivers on company protocols and safe driving practices, enhancing team performance.
Associate
Walmart
03.2014 - 07.2017
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained product displays, ensuring alignment with visual merchandising standards and promotions.
- Assisted in inventory management, tracking stock levels and facilitating replenishment processes.
- Collaborated with team members to achieve daily sales targets and enhance store performance.
- Trained new associates on sales techniques, customer interaction strategies, and operational procedures.
Data Entry
Trademark Title Inc.
02.2011 - 01.2014
- Resolved customer inquiries using active listening skills, effective communication and problem-solving techniques.
- Supported departmental goals for increased productivity through proficient document management and data entry.
- Streamlined intake processes by implementing efficient data entry methods and reducing errors.
- Maintained accurate records of client information through diligent documentation and data entry efforts.
- Developed and maintained a database of all documents and records, allowing for easier search and retrieval.
Education
EMT
Ivy Tech Community College
Fort Wayne, IN05.2011
High school diploma - undefined
Wayne high school
06.2010
Skills
- Service excellence
- Effective communication
- Proficient in computer applications
- Expertise in defensive driving
- Skilled in prioritizing concurrent responsibilities
- Ensured a safe work environment
- Critical thinking
- Active listening
- Problem resolution
- Call center experience
Timeline
Property maintenance
Sandy Sunrise property management
10.2024 - Current
Driver
Ups
09.2017 - 10.2024
Associate
Walmart
03.2014 - 07.2017
Data Entry
Trademark Title Inc.
02.2011 - 01.2014
High school diploma - undefined
Wayne high school
EMT
Ivy Tech Community College