Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kurt Hamilton

Tacoma,WA

Summary

Experienced skilled technician with setting up and configuring equipment for diverse applications. Utilizes problem-solving skills to address and resolve technical issues promptly. Knowledge of safety protocols and operational procedures ensures high-quality outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

SHOP SETUP TECHNICIAN

KELLEY CREATE
01.2023 - Current
  • Handled the assembly and setup of new customer devices. Maintained organized records of all equipment through sales orders and delivery timelines.
  • Applied technical knowledge of electrical, mechanical, and network systems to efficiently diagnose and repair equipment in-house, ensuring quick turnaround.
  • Operated forklift, pallet jack, and scissors lift to transport equipment and materials in collaboration with warehouse personnel.

HELPDESK ASSOCIATE

XEROX
05.2022 - 01.2023
  • Remotely implemented and documented solutions to end-user requests.
  • Escalated issues to appropriate levels of support when needed.
  • Created and managed tickets using Service Now and EAutomate.

ONSITE SERVICE ADMINISTRATION

QBSI/XEROX
11.2019 - 05.2022
  • Oversaw a fleet of more than 1,400 machines for a multi-location hospital system.
  • Handled inventory management and logistical coordination with the hospital's IT team and end users to facilitate smooth installations and service replacements.
  • Implemented solutions in-house to resolve extended downtimes and escalated to customer IT or company technicians when appropriate.

FIELD SERVICE TECHNICIAN

QBSI/XEROX
07.2017 - 11.2019
  • Serviced customers across multiple territories and maintained minimal downtime.
  • Implemented successful solutions to electrical, mechanical, fax, and network problems to ensure the working order of equipment and customer satisfaction.
  • Documented known and new issues to keep service records consistent.

Education

Associate of Applied Science - Computer Network Administration

South Puget Sound Community College
Olympia, WA
06.2017

Skills

  • Desktop support
  • Remote printer support
  • On-site service
  • Fleet management
  • Maintenance troubleshooting
  • Computer skills
  • Technical problem solving

Certification

CompTIA ITF+, working towards CompTIA Network

Languages

English
Full Professional

Timeline

SHOP SETUP TECHNICIAN

KELLEY CREATE
01.2023 - Current

HELPDESK ASSOCIATE

XEROX
05.2022 - 01.2023

ONSITE SERVICE ADMINISTRATION

QBSI/XEROX
11.2019 - 05.2022

FIELD SERVICE TECHNICIAN

QBSI/XEROX
07.2017 - 11.2019

Associate of Applied Science - Computer Network Administration

South Puget Sound Community College

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