Summary
Overview
Work History
Education
Skills
Timeline
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Kurt Imon

Linwood,NJ

Summary

Dedicated customer service professional with a solid track record in providing exceptional service in the retail industry. Experienced in both frontline and leadership roles, adept at fostering positive customer relationships and ensuring efficient operations. Currently serving as an RX Shift Supervisor with CVS Health Corp, overseeing pharmacy operations and ensuring compliance with industry standards. Pursuing a Bachelor's degree in Finance to further enhance financial acumen and contribute to the banking sector. Seeking a teller position in a reputable bank to leverage customer service expertise, leadership skills, and finance knowledge to deliver outstanding service and contribute to the institution's success.

Overview

2
2
years of professional experience

Work History

Pharmacy Shift Supervisor

CVS HEALTH CORPORATION
09.2022 - Current
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Customer Service Associate Team Leader

Wawa Inc.
02.2021 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Trained and supervised team of customer service associates in accordance to company standards providing quality service to customers.

F&B Customer Service Associate

Wawa Inc.
08.2021 - 02.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Education

Bachelor of Science - Finance

Johnson & Wales University
05.2027

High School Diploma -

Mainland Regional High School
Linwood, NJ
06.2023

Skills

  • Recruitment and Training
  • Teamwork and Collaboration
  • Cash Handling and Reconciliation
  • Deposit Verification
  • Issue and Conflict Resolution
  • Time Management
  • Medication Dispensing
  • File Insurance Claims

Timeline

Pharmacy Shift Supervisor

CVS HEALTH CORPORATION
09.2022 - Current

F&B Customer Service Associate

Wawa Inc.
08.2021 - 02.2022

Customer Service Associate Team Leader

Wawa Inc.
02.2021 - 09.2022

Bachelor of Science - Finance

Johnson & Wales University

High School Diploma -

Mainland Regional High School

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Kurt Imon