Odalys Camarena
Chicago,IL
Summary
Results-driven Experience Manager with a strong background in enhancing customer experience and leading teams. Expertise in streamlining processes and driving operational efficiency. Proven ability to influence positive customer interactions and foster team collaboration, focused on improving business performance through effective customer satisfaction strategies.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Experience Supervisor
Best Buy
Chicago, Illinois
11.2025 - Current
- Managed customer experiences to ensure satisfaction and loyalty.
- Trained staff on best practices for customer service interactions.
- Developed and implemented strategies to enhance in-store engagement.
- Coordinated team schedules to optimize coverage during peak hours.
Shift Lead
Best Buy
Norridge, USA
04.2021 - 11.2025
- Held team members accountable during shifts, coaching for improved sales performance.
- Maximized sales opportunities, remaining focused on goals and expectations.
- Worked diligently in product knowledge and customer rapport to maintain advanced sales goals for the market in order to be promoted.
- Cultivated positive work culture through team building activities and interactions.
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Trained in various roles to enhance team flexibility.
- Complied with company standards and policies, setting example for team members.
- Adapted to and remained flexible in changing, fast-paced work environment.
- Placed orders into POS systems and handled cash and credit transactions.
- Negotiated pricing terms and conditions for successful closure of deals.
- Maximized sales opportunities by focusing on team goals and expectations.
Crew Member
Chipotle
Norridge, USA
08.2020 - 08.2021
- Developed strong customer service skills by providing efficient and accurate service.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Cultivated customer service skills through efficient and accurate service delivery.
- Counted cash drawer at start and end of shifts to ensure accuracy.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Cross-trained in various store positions, enhancing team flexibility and service capability.
- Learned various store roles to support staffing needs.
- Operated kitchen equipment safely according to standard operating procedures.
- Cleaned and sanitized store restroom areas and stalls.
Sales Consultant
Lowes
Chicago, USA
09.2020 - 03.2021
Cashier
Jewel-Osco
Cicero, USA
02.2019 - 12.2019
Crew Member
KBP Foods
Chicago, USA
03.2018 - 01.2019
Education
Bachelor of Science - MBA Focus in HR
Strayer University
Chicago, IL 07.2026 - 08.2026
Bachelor of Science - HR Management
University of Illinois At Chicago
Chicago, IL 01.2024 - 05.2026
ASSOCIATE IN ARTS (A.A.) - GENERAL STUDIES
Wilbur Wright
Chicago, ILHIGH SCHOOL DIPLOMA -
Von Steuben Metropolitan Science and Math Academy
Chicago, ILSkills
- Sales performance management
- Operational efficiency
- Customer strategy
- Staff Management
- Team building
- Recruitment training
- Business Administration
- Conflict resolution
Languages
- Spanish, Bilingual
- French, Conversational
Timeline
Bachelor of Science - MBA Focus in HR
Strayer University
07.2026 - 08.2026
Experience Supervisor
Best Buy
11.2025 - Current
Bachelor of Science - HR Management
University of Illinois At Chicago
01.2024 - 05.2026
Shift Lead
Best Buy
04.2021 - 11.2025
Sales Consultant
Lowes
09.2020 - 03.2021
Crew Member
Chipotle
08.2020 - 08.2021
Cashier
Jewel-Osco
02.2019 - 12.2019
Crew Member
KBP Foods
03.2018 - 01.2019
ASSOCIATE IN ARTS (A.A.) - GENERAL STUDIES
Wilbur Wright
HIGH SCHOOL DIPLOMA -
Von Steuben Metropolitan Science and Math Academy