Josiah Lash

• Drove store performance and excellence through focus coaching and monitoring month to month progress
• Coached and partnered with advisors to enhance performance and increase close and attach rates.
• Trained staff on customer service best practices and store policies to ensure consistency.
• Enhanced shopping experiences by managing customer interactions effectively.
• Collaborated with team members to identify and address opportunities for improving customer experience.
• Cultivated a positive atmosphere in the store by motivating advisors and fostering enthusiasm for performance.
• Identified process improvement opportunities through data analysis insights.
• Liaised between customers and retail buyers to expedite orders and meet customer demands.
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• Conducted interviews of prospective candidates and Evaluated candidates' potential contributions to enhance sales floor efficiency and effectiveness.

* took charge of day-to-day sales floor tasks and floor leading

* Managed sales floor operations and supported leadership with staffing needs.

* Prioritized maintaining top sales performance among employees while driving category performance

* Provided feedback on sales strategies to improve sales and ensure best practices among advisors.

* Counted cash and prepared registers daily before opening.

* Took pride in the home theater department and its metrics and kept things stocked and clean

• Achieved top sales position in market while providing support to team members.
• Boosted home theater department's performance through strategic sales initiatives.
• Demonstrated product features and benefits to enhance customer experience.
• Guided customers in product selection and addressed inquiries to improve satisfaction.
• Partnered with team members to meet sales targets and elevate customer service.
• Stayed up-to-date on latest trends in sales promotions, product updates and service changes.