Tray Ongell
West Carrollton,OH
Summary
Results-driven sales professional known for enhancing operational efficiency and achieving targets through effective team leadership and strong relationship management. Demonstrated ability to analyze performance metrics and implement successful sales strategies that drive productivity and client satisfaction.
Overview
9
9
years of professional experience
Work History
Experience Supervisor
Bestbuy
Richmond, IN
08.2024 - Current
- Managed team operations to ensure compliance with company policies and procedures.
- Led and motivated employees to enhance productivity and engagement.
- Analyzed performance metrics to identify areas for operational improvement.
- Facilitated training sessions for new employees, enhancing onboarding efficiency.
- Resolved customer inquiries and issues, strengthening client relationships.
- Completed multiple tasks within established timeframes to ensure operational efficiency.
Sales Advisor
Bestbuy
Dayton, OH
11.2022 - 08.2024
- Implemented sales strategies that met targets and boosted product visibility on sales floor.
- Delivered expert product knowledge to customers, improving customer satisfaction and engagement.
- Coordinated with team members to uphold store presentation standards and optimize promotional displays.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
Loss Prevention Specialist
Kohls
Monroe, OH
05.2019 - 11.2022
- Monitored surveillance systems to detect suspicious activities, enabling rapid response and effective prevention measures.
- Collaborated with management to develop loss prevention strategies, significantly reducing shrinkage rates.
- Trained staff on loss prevention techniques and best practices, promoting a culture of awareness and vigilance.
- Conducted thorough investigations of theft and fraud incidents, leading to improved store security protocols.
Asset Protection Associate
Bestbuy
Dayton, OH
11.2016 - 10.2020
- Conducted audits of inventory and loss prevention systems, identifying vulnerabilities and enhancing security measures.
- Collaborated with security team to investigate incidents, implementing corrective actions to mitigate future risks.
- Trained staff on asset protection protocols and emergency response procedures.
- Monitored store premises, preventing theft and ensuring compliance with safety regulations.
Education
High School Diploma -
Miamisburg High School
Miamisburg, OHSkills
- Sales expertise
- Sales quota achievement
- Performance management
- Talent development
- Performance metrics
- Team collaboration
- Relationship building
- Conflict resolution
- Accountability systems
- Policy adherence
Accomplishments
- Led and coached a team of 40 associates, driving accountability, performance, and a culture of ownership.
- Played a key role in elevating store performance to #34 company-wide in sales index for 02/26.
- Improved store execution quality resulting in a mid-80s blueprint score for the year, a 15 point increase from the previous year.
- Developed part time employees into consistent top performers in ISP and basket size metrics.
- Promoted two top-performing Sales advisors into leadership roles, including preparing a candidate for supervisor.
- Achieved turnaround in reliability by establishing clear ownership, improving attendance, and enforcing accountability standards.
- Took ownership of underperforming curbside and fulfillment departments, re-prioritized through consistent validation.
Timeline
Experience Supervisor
Bestbuy
08.2024 - Current
Sales Advisor
Bestbuy
11.2022 - 08.2024
Loss Prevention Specialist
Kohls
05.2019 - 11.2022
Asset Protection Associate
Bestbuy
11.2016 - 10.2020
High School Diploma -
Miamisburg High School