Summary
Overview
Work History
Education
Skills
Timeline
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Michael Guenther

Castleton On Hudson,NY

Summary

Dynamic leader with a proven track record at Best Buy, enhancing customer experiences and driving sales through strategic planning and exceptional team leadership. Expert in operations management and cross-functional teamwork, I spearheaded initiatives that significantly increased operational efficiency. My approach to staff training and development has fostered a culture of high performance and collaboration.

Overview

8
8
years of professional experience

Work History

Experience Supervisor

Best Buy
06.2023 - Current
  • Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
  • Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
  • Spearheaded initiatives aimed at streamlining processes, leading to increased operational efficiency and cost savings.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and team productivity by promoting operational best practices.

Geek Squad Manager

Best Buy
10.2021 - 06.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Home Theater/MDC Supervisor

Best Buy
09.2020 - 10.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Merchandising Supervisor

Best Buy
07.2019 - 08.2020
  • Introduced innovative merchandising solutions that contributed to increased sales revenue while maintaining inventory integrity.
  • Optimized product placement within stores for maximum visibility and accessibility, driving sales performance.
  • Conducted audits of merchandising activities to maintain compliance with company policies and industry best practices.
  • Coordinated seasonal resets for timely execution of marketing campaigns, maximizing promotional effectiveness during peak selling periods.

Samsung Home Theater VPL

Best Buy
11.2017 - 07.2019
  • Provided world-class shopping experience to every guest.
  • Brought in over $1,000,000 in sales in 2018.
  • Mentored new hires on best practices for customer engagement and upselling techniques, resulting in quicker acclimation to the role and improved performance metrics.
  • Analyzed sales trends to optimize product placement within the store, driving higher revenue per square foot.
  • Conducted regular product demonstrations highlighting key features and benefits, leading to greater interest from potential buyers and increased conversion rates.
  • Stayed up to date on new products, promotions and trends to maximize effectiveness.
  • Enhanced customer satisfaction by providing personalized home theater recommendations based on individual needs and preferences.

Merchandising Associate

Best Buy
10.2016 - 11.2017
  • Improved product visibility by creating eye-catching merchandise displays.
  • Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
  • Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
  • Increased overall store performance with consistent attention to detail in visual merchandising efforts.

Education

High School Diploma -

Columbia High School
East Greenbush, NY
01.2016

Skills

  • Customer experience strategy
  • Cross-Functional Teamwork
  • Team Leadership
  • Time Management
  • Complex Problem-Solving
  • Staff Training and Development
  • Strategic Planning
  • Operations Management
  • Performance Management
  • Sales management
  • Key Performance Indicators

Timeline

Experience Supervisor

Best Buy
06.2023 - Current

Geek Squad Manager

Best Buy
10.2021 - 06.2023

Home Theater/MDC Supervisor

Best Buy
09.2020 - 10.2021

Merchandising Supervisor

Best Buy
07.2019 - 08.2020

Samsung Home Theater VPL

Best Buy
11.2017 - 07.2019

Merchandising Associate

Best Buy
10.2016 - 11.2017

High School Diploma -

Columbia High School

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Michael Guenther