Lance Johnston
Fort Smith,AR
Summary
Dynamic Experience Supervisor at Best Buy with a proven track record in driving revenue growth and enhancing customer service excellence. Skilled in team leadership and performance management, I excel in coaching staff to achieve operational goals and improve store performance. Expertise in inventory management and technology product knowledge ensures optimal retail operations.
Overview
2
2
years of professional experience
Work History
Experience Supervisor
Best Buy
Fayetteville, AR
10.2025 - 06.2026
- Customer Service Excellence
- Customer Relationship Management
- Goal & Metric Achievement
- Revenue Growth
- Retail Operations Management
- Merchandising & Planogram Compliance
- Cash Handling & Reconciliation
- Store Opening & Closing Procedures
- Manager on Duty (MOD)
- KPI Management
- Operational Excellence
- Store Performance Improvement
- Problem Solving
- Time Management
- Consumer Electronics Sales
- Mobile & Wireless Sales
- Technology Product Knowledge
- Point-of-Sale (POS) Systems
Shiftlead
Best Buy
Fort Smith, AR
10.2024 - 10.2025
Highlights
- Ran a consistent #1 employee performance in my store/marketplace
- Did 168 Best buy store cards in a month
- Top 20 in the territory
Education
High School Diploma -
Van Buren High School
Van Buren05-2024
Skills
- Team Leadership
- Employee Coaching & Development
- Customer Relationship Management
- Performance Management
- Conflict Resolution
- Exceeds company goals
- Sales Performance Analysis
- Add on Sales/Cross Selling
Timeline
Experience Supervisor
Best Buy
10.2025 - 06.2026
Shiftlead
Best Buy
10.2024 - 10.2025
High School Diploma -
Van Buren High School