Results-driven professional with a proven track record in elevating customer satisfaction and team performance. Skilled in process optimization and conflict resolution, consistently achieving operational excellence.
Work History
Experience Supervisor
1 Year 9 Months
Best Buy | 11.2024 - Current
Implemented coaching strategies and conducted follow-up sessions to strengthen team performance and improve customer engagement.
Enhanced customer engagement through personalized service and product recommendations.
Executed daily operational tasks to maintain store standards and improve product displays.
Collaborated with team members to streamline inventory processes and optimize stock levels.
Implemented strategic practices to elevate store ranking to number one micro market in Best Buy, taking the store to achievers
Sales Associate
1 Year 6 Months
Best Buy | 05.2023 - 11.2024
Maintained knowledge of product features and promotions to provide informed recommendations.
Assisted customers in selecting electronics, enhancing overall shopping experience.
Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction.
Collaborated with team members to achieve sales goals and improve store performance.
Line Worker
8 Months
Cromer Food Services | 09.2022 - 05.2023
Inspected products for compliance with safety and quality standards throughout production process.
Collaborated with team members to meet daily production targets and deadlines effectively.
Trained new employees on equipment usage, safety protocols, and operational procedures.
Sales Associate
1 Year 9 Months
Kohls Department Store | 08.2021 - 05.2023
Led cross-functional teams to streamline project workflows and enhance operational efficiency.
Developed and implemented process improvements, resulting in increased productivity across departments.
Mentored junior associates, fostering skill development and promoting best practices within the team.
Education
High School Diploma
Blythewood High School | Blythewood, SC
No Degree - Cyber Security
Strayer University | Herndon, VA | 04-2031
Skills
Customer experience strategy
Process optimization
Team coaching
Effective communication
Team leadership
Problem Solving
Performance metrics
Conflict resolution
Communication skills
Accomplishments
Supervised team of 68 staff members.
Achieved Best Buy Achievers through effectively helping with sale quality and customer experience.