Kurt Kimball
Forks,WA
Summary
Skilled IT Specialist and Customer Service Representative at Bellevue Healthcare, adept in IT troubleshooting and problem-solving, enhancing patient satisfaction through efficient resolution of healthcare inquiries. Leveraged critical thinking and medical terminology knowledge to improve system operations and patient data handling, demonstrating a strong understanding of the healthcare industry.
Overview
10
10
years of professional experience
Work History
IT Specialist
Bellevue Healthcare
Redmond, WA
09.2017 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Walked individuals through basic troubleshooting tasks.
Customer Service Representative
Bellevue Healthcare
Everett, WA
03.2014 - 09.2017
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Education
Associate of Arts - Computer Science
Cascadia Community College
Bothell, WASkills
- IT Troubleshooting
- Problem-solving abilities
- Critical Thinking
- Medical terminology knowledge
Timeline
IT Specialist
Bellevue Healthcare
09.2017 - Current
Customer Service Representative
Bellevue Healthcare
03.2014 - 09.2017
Associate of Arts - Computer Science
Cascadia Community College