Kurt Mitchell
Kalamazoo,MI
Summary
Driven Systems Administrator with 15 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
8
8
years of professional experience
Work History
Martial Arts Instructor
Dojo's Of The Risen Son
07.2016 - Current
- Provided feedback and corrections to improve students' skills and techniques.
- Instructed on proper breathing techniques, stances, and forms.
- Served as mentor for aspiring martial artists seeking guidance on personal growth within the practice of their chosen disciplines.
- Fostered a positive learning environment by promoting respect, self-discipline, and teamwork among students.
- Handled administrative tasks related to class scheduling, attendance tracking, billing management, ensuring smooth operations within the dojo or studio setting.
- Collaborated with fellow instructors on curriculum development and instructional strategies to ensure consistent high-quality instruction across all classes.
- Imparted key etiquette points, discipline, and respect.
- Developed lesson plans encompassing both traditional martial arts philosophies along with practical self-defense applications relevant to modern-day scenarios.
- Implemented effective classroom management techniques to maintain order during intense training sessions while prioritizing safety.
Presales Engineer
SJA Solutions
04.2023 - 04.2024
- Streamlined the pre-sales process for increased efficiency and accelerated deal closure rates.
- Provided critical input on new product development initiatives based on feedback from prospects and existing customers.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Collaborated with sales teams to strategize on ways to optimize product offerings and meet client needs.
- Provided technical expertise and support during the sales process, increasing customer confidence in product capabilities.
- Worked closely with post-sales teams to ensure smooth project handoffs, minimizing any disruptions in service delivery.
Systems Administrator
SJA Solutions
03.2022 - 04.2023
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Streamlined network administration tasks for increased efficiency through automation scripts.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
- Configured and tested Windows Server operating systems with roles features.
Network and Systems Consultant
Kalamazoo Public Library
11.2021 - 02.2022
- Maintained up-to-date knowledge of industry trends and emerging technologies to provide informed recommendations on system improvements.
- Enhanced customer satisfaction by providing prompt technical support and resolving complex issues swiftly.
Systems Administrator
Nottawaseppi Huron Band Of The Potawatomi
07.2019 - 09.2021
- Streamlined network administration tasks for increased efficiency through automation scripts.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
Education
No Degree - Business Management And Computer Science
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Strong leadership abilities
- Public speaking abilities
- Demonstration and Modeling
- Physical Conditioning
- Interpersonal relationship building
- Self-Defense Expertise
- Team Building and Collaboration
- Technical Support
- System monitoring
- Hardware troubleshooting
- Windows administration
- Scripting Languages
Timeline
Presales Engineer
SJA Solutions
04.2023 - 04.2024
Systems Administrator
SJA Solutions
03.2022 - 04.2023
Network and Systems Consultant
Kalamazoo Public Library
11.2021 - 02.2022
Systems Administrator
Nottawaseppi Huron Band Of The Potawatomi
07.2019 - 09.2021
Martial Arts Instructor
Dojo's Of The Risen Son
07.2016 - Current
No Degree - Business Management And Computer Science
Kalamazoo Valley Community College
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