Computer hardware and assembly
Kurt Mungenast
Fuquay-Varina,NC
Summary
People manager looking to improve skill sets and seek new challenges. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Home Services Experience ASsistAnt Manager (HSEAM)
Geek Squad & Best Buy
04.2021 - Current
- Support and development of 12 Employees.
- Train new employees and current employees on new services.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Flexibility to shift to new coverage areas and new employees with little notice
- Ensure employees adapt and update behaviors to allow them to achieve company goals.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Interim HSEAM
Geek Squad
10.2020 - 04.2021
- Support and development of 48 agents and small parcel drivers
- Initiated and maintained a consistent monthly schedule for individual feedback
- Created and managed 2020 holiday plan and call outs
- Encouraged agents to examine and improve daily work flow and outcome to positively impact KPI performance and customer satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Double Agent
Geek Squad
01.2006 - 10.2020
- Focused on client interaction, problem solving, sales, education and satisfaction
- Flexible and adept at learning new technology and service changes
- Agent training and support of new technology and services
- Provided additional support for agents when DFM / HSEAM took leave while still performing core responsibilities.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Education
Bachelor of Science - Computer Science
Wentworth Institute of Technology
Boston, MASkills
- Task & Time Management
- Unique understanding and ability to translate between field and management expectations
- Able to communicate and learn to communicate with different people and personalities
- Work with others to share and learn best practices
- Customer Relations
- Staff Training and Development
- Product and service knowledge
- Workload Management
Phone
(617)921-6123, (617)407-4659
Leadership Experience
- Double Agent, tasked with finding solutions for clients as well as supporting and training other team members
- HSEAM, continuing the support role to include a full holiday plan and covid/sick call out plan. Provide scheduled monthly reviews, and implement Small Parcel role out
Accomplishments
- Supervised team of 10 to 48 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionPaid sick leavePaid time off4-day work week401k matchStock Options / Equity / Profit SharingHealthcare benefitsInterests
Outdoor time hiking and camping
Timeline
Home Services Experience ASsistAnt Manager (HSEAM)
Geek Squad & Best Buy
04.2021 - Current
Interim HSEAM
Geek Squad
10.2020 - 04.2021
Double Agent
Geek Squad
01.2006 - 10.2020
Bachelor of Science - Computer Science
Wentworth Institute of Technology
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