Kurt Prater
Procter & Gamble Co
INWOOD
17
years of professional experience
Results-driven Advanced Technician with proven experience in advanced troubleshooting, complex problem-solving, and team training. Known for enhancing operational efficiency and mentoring junior technicians to achieve excellence.
Work History
Advanced Technician
8 Years 6 Months- Led troubleshooting efforts for manufacturing equipment, resulting in improved operational efficiency.
- Streamlined maintenance processes by implementing proactive checks and repairs.
- Mentored junior technicians, enhancing team skill levels and performance consistency.
- Developed training materials for new systems, increasing onboarding effectiveness for new hires.
- Conducted root cause analysis on equipment failures, driving strategic corrective actions across teams.
- Optimized workflow processes by assessing and refining standard operating procedures regularly.
- Optimized system performance through regular hardware and software upgrades, ensuring seamless operation and minimal disruption to business processes.
- Mentored junior technicians in advanced diagnostic techniques, fostering professional growth within the team.
- Reduced downtime for critical systems by swiftly diagnosing and repairing complex technical issues.
- Enhanced equipment reliability by implementing advanced troubleshooting techniques and preventive maintenance procedures.
- Analyzed root causes of recurring equipment failures using data-driven methodologies, informing targeted interventions that reduced the frequency of malfunctions.
- Established effective working relationships with colleagues across departments by demonstrating strong communication skills and collaborative problem-solving abilities.
- Conducted thorough quality control checks on repaired equipment, maintaining high standards of excellence in service delivery.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Diagnosed and resolved complex technical issues for advanced systems, ensuring high operational efficiency.
- Led troubleshooting initiatives, enhancing system reliability and reducing downtime across multiple platforms.
Restaurant General Manager
3 Years 6 Months- Directed daily operations to ensure top-quality service and customer satisfaction.
- Developed and implemented training programs for staff to enhance performance and efficiency.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, driving strategic decisions for menu development.
- Fostered a positive work environment through effective team leadership and conflict resolution strategies.
- Collaborated with culinary team to ensure menu consistency and adherence to quality standards.
- Enhanced guest experience through feedback analysis, implementing changes based on customer insights.
- Oversaw financial management, including budgeting and forecasting, to achieve profitability goals.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive a positive working environment for employees.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
Assistant General Manager
4 Years 7 Months- Developed and implemented training programs for staff, improving performance and team cohesion.
- Streamlined daily operations to enhance service efficiency and guest satisfaction.
- Monitored inventory levels, ensuring timely replenishment and cost control measures were in place.
- Collaborated with management to design promotional strategies that increased customer engagement.
- Analyzed financial reports to identify trends and recommend actionable improvements for profitability.
- Led cross-functional teams in executing operational initiatives, fostering a culture of continuous improvement.
- Ensured compliance with health and safety regulations through regular training and audits for staff members.
- Established strong relationships with vendors to secure favorable terms and improve supply chain efficiency.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with an eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Education
High School Diploma
Skills
Training and mentoring
Complex Problem-solving
Precision measurement
Electrical systems
System diagnostics
Mechanical aptitude
Advanced troubleshooting
Analytical skills
Advanced machinery
Attention to detail
Maintenance and repairs
Multitasking
Works Well Under Pressure
Critical thinking
Setup and maintenance
Verbal and written communication
Power Tools and Equipment
Physical labor
Mechanical expertise
Assembly and production
Deadline-Oriented
System troubleshooting
Equipment operation
Safety Equipment
Workload management
Quality control
Documentation and reporting
Preventive Maintenance
Team development
Diagnostic skills
Equipment Repair
Asset management
Manufacturing processes
Routine Inspections
Timeline
Advanced Technician
Procter & Gamble Co
02.2018 - CurrentRead More
Restaurant General Manager
Firebirds Wood Fired Grill
08.2014 - 02.2018Read More
Assistant General Manager
PF Changs Restaurant
01.2010 - 08.2014Read More
Manhattan High School
High School Diploma
Read More