KURTIESEAY TALBOT
Hamilton,GA
Summary
Independent and self-motivated customer service professional with 5+ years of experience handling administrative, technical, and executive-support tasks. Adept in providing concierge-levels of service to customers and clients in a variety with multiple forms of computer programs and software including Microsoft ofϐice suite and windows. Demonstrates strong analytical and problem-solving skills, with the ability to make well, thought out decisions. Able to work remotely from a home ofϐice environment.
Overview
11
11
years of professional experience
Work History
Behavior Technician
Proud Moments Aba
Columbus, GA
05.2023 - 09.2023
- Reviewed data and progress reports with management and specialists to strategize program improvements.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Assisted with building life and social skills useful for everyday activities and interactions.
- implement behavioral plans designed by board certified behavior analyst (BCBA)
- collect data to monitor the progress and effectiveness of the individualized treatment plans
- be responsive to the needs and requests of clients, their families, and supervisors
BANK TELLER / SENIOR BANK TELLER
Synovus Centre
Columbus, GA
06.2019 - 01.2023
- Handled phone calls, emails
- Performed currency transaction reports for foreign currency
- Help customer open and close accounts as well apply for loans and make financial decisions
- Verified amounts and integrity of every check and funds transfer
- Met and achieve goals by promoting bank products and service customer interactions
- Completed monthly audits and managed overdraft report
- Contacted potential clients in order to close sales and collect funds
- Conducted market research and compiled detailed analysis data
- Checked amount details and fraud markers for transaction papers such as checks and money orders
- Oversaw collecting member loan payments
- Conducted company research and prepared presentations for executives and potential buyers
- Used computerized financial data to find answers to questions about specific accounts
- Cashier's checks, traveler's checks, and money orders were among the items I sold
- Used fixed income and equity securities as investment instruments in complex option hedging strategies and trading scenarios
- Completed highly accurate, high-volume money counts using both manual and machine-driven methods
- Took phone calls about banking products such as checking savings, loans, and lines of credit
- Conducted market research and compiled detailed analysis data.
CUSTOMER SERVICE REPRESENTATIVE
TOTAL SYSTEMS SERVICES, TSYS
Columbus, GA
11.2017 - 05.2019
- Analyzed customer activity to promote safe and secure environment
- Assisted customers with price checks and redeem point from booking flights, rental car
- Banking knowledge and credit programs market product sales
- Displayed strong telephone etiquette, handing difficult calls
- Answer questions and informed customers of current sales and deals as well promotions
- Engaged with customers with proactive understanding needs and wants and develop successful results
- Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed
- Suggested alternatives when a product was out of stock
- Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes
- Used my prospecting skills to generate and pursue leads, as well as set up appointments and site visits to keep existing relationships going strong
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Recommending process improvements for the entire department
- Double-checked order data on a daily basis to ensure that transactions and shipping dates were correct.
Sales Representative
Afni, Inc.
Opelika, AL
05.2015 - 10.2017
- Receive inbound calls assisting customers with troubleshooting or investigation of issue and complaints, as well as the promotion/Sales of telecommunication products and services
- Follow set communication guidelines in addressing the needs and problems faced by customers
- Build positive work relationship with customers to enhance the image and public perception of the company
- Ensures product meets internal and customer specifications and takes appropriate actions when a non-compliance is noted
- Generated sales by cold-calling and closing prospects
- Used my prospecting skills to generate and pursue leads, as well as set up appointments and site visits to keep existing relationships going strong
- Acted as a liaison between parties to coordinate schedules, payments, and allocations while managing customer accounts.
Stocker
Walmart Supercenter
Columbus, GA
02.2013 - 09.2015
- Checked sales floor stock levels on a regular basis to ensure that backstock merchandise was replenished before it ran out
- Inspected back of warehouse for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Used RF scanners to track merchandise and double-check container contents
- Alternated goods in inventory using the first-in/first-out method to keep shelves organized and properly stocked
- Demonstrated strong communication skills as well as an understanding of the requirements for processing packing slips.
Education
General Studies Diploma -
Jordan Vocational High School
Columbus, GA05-2020
Skills
- Strong Interpersonal & Communication Skills
- WPM: 90
- Problem Solving
- Meticulous Attention to Detail
- Excellent Organizational skills
- Poised Under Pressure
- Data Entry
- Software trouble shooting
- Computer Network
- Office Administration
- Staff Development
- Communication
- Inventory Management
- Collaboration
- Organization
- Lead Development
- Heavy Equipment Operation
- Customer Service
- Business Development
- ABA Techniques
- Case Management
- Data Collection
- Documentation Skills
- Positive and Negative Reinforcements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Behavior Technician
Proud Moments Aba
05.2023 - 09.2023
BANK TELLER / SENIOR BANK TELLER
Synovus Centre
06.2019 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
TOTAL SYSTEMS SERVICES, TSYS
11.2017 - 05.2019
Sales Representative
Afni, Inc.
05.2015 - 10.2017
Stocker
Walmart Supercenter
02.2013 - 09.2015
General Studies Diploma -
Jordan Vocational High School