Kurtis Bryan
Topeka,KS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Application Consultant
KDHE
07.2024 - Current
- Provide clients with personalized care to achieve licensing through the state of Kansas.
- Facilitate consistent communication between multiple community partners in order to best help clients.
- Work in a team environment with both coworkers and supervisors to achieve best results for the clients.
- Issue and process application and amendment surveys.
- Issue temporary and perminent licenses to clients after all requirements have been met.
Property Manager
College Hill Apartments
05.2023 - 07.2024
- Operate a substantial business operation with the authority to perform, supervise, and manage as I see fit.
- Maintain property to standards set by local, state, and federal authorities.
- Ensured timely collection of payment from customers.
- Inform ownership via daily reports any issues or happenings in the business.
- Keep the property at near total capacity via sales strategies and advertising.
- Responsible for all ordering of supplies for the property.
- Daily delegation of responsibilities and responsibilities for 5+ employees.
General Manager
Candlepoint Emporia LLC.
06.2018 - 05.2023
- Directed and coordinated activities of the hotel concerned with production, pricing and sales of products.
- Implemented successful training program to up-skill employees.
- Prepared staff work schedules and assigned specific duties.
- Established clear expectations and objectives for team members and helped each achieve goals.
- Resolved employee, customer and vendor disputes using strong mediation and problem-solving techniques.
- Maintained financial and administrative controls, accurately tracking funds and keeping records current.
- Oversaw routine ordering and inventory practices to optimize customer experiences.
- Conducted periodic performance reviews to assess employee performance.
- Developed advertising campaigns or sales promotions to increase brand awareness.
- Oversaw the company's brand change from IHG to Choice hotel brands. This included new implementation of brand standards, rules, operating system, and guidelines.
- Managed the hotel through a major renovation.
Front Desk Professional
Candlepoint Emporia LLC
10.2015 - 06.2018
- Maintained accurate accounts through consistent charge posting and billing practices.
- Informed guests about payment requirements and secured accommodations with credit card.
- Resolved guest complaints to maintain satisfaction with property services.
- Managed reservations, check-in and check-out procedures within hotel system.
- Greeted, registered and assigned rooms to guests of hotels or motels.
Pharmaceutical Sales Associate
Walmart
07.2011 - 05.2015
- Resolved customer concerns using strong communication and conflict management skills.
- Adapted to changing priorities and unexpected situations with calm demeanor.
- Assisted customers with sales and service needs.
- Handled issues professionally to company standards.
Education
Emporia State University
Emporia, KSFort Scott Community College
Fort Scott, KSWellsville High School
Wellsville, KSSkills
- Management
- Leadership
- Procurement
- Data Entry
- Microsoft Teams
- Outlook
- Profit & Loss
- Communication
- Budgeting
- Inventory Control
Timeline
Application Consultant
KDHE
07.2024 - Current
Property Manager
College Hill Apartments
05.2023 - 07.2024
General Manager
Candlepoint Emporia LLC.
06.2018 - 05.2023
Front Desk Professional
Candlepoint Emporia LLC
10.2015 - 06.2018
Pharmaceutical Sales Associate
Walmart
07.2011 - 05.2015
Emporia State University
Fort Scott Community College
Wellsville High School
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