Summary
Overview
Work History
Education
Skills
Timeline
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Kurtis Darnell

Sacramento,CA

Summary

Proven leader and strategic planner, adept in staff management and data analytics, with a track record of enhancing team productivity and customer satisfaction at Perfect Union and Telus International. Skilled in complex problem-solving and employee motivation, consistently achieving goals through innovative solutions and expectation setting. Demonstrates expertise in schedule development and strategic planning, driving results and operational excellence.

Overview

12
12
years of professional experience

Work History

Supervisor/Lead Budtender

Perfect Union
12.2022 - 08.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Customer Service Representative

Telus International
12.2020 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Accountant

Foreign Part Specialties
01.2018 - 12.2020
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.

Electronics Team Member

Target
09.2014 - 03.2018
  • A sales rep. for the store front and for electronics for 4 years of my customer service experience. Job entailed me to knowledge of products that was being sold from target, to talk to customers and make sure that all needs were met. To properly educate customers on products and warranty polices with produced that are sold through Target.

Cook

Pizza Hut
02.2012 - 07.2012
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Education

No Degree - Psychology

American River College
Sacramento, CA
07.2017

High School Diploma -

Chandler High School
Chandler, AZ
05.2012

Skills

  • Schedule development
  • Staff Management
  • Data Analytics
  • Strategic Planning
  • Goal-Oriented
  • [Software] experience

Timeline

Supervisor/Lead Budtender

Perfect Union
12.2022 - 08.2023

Customer Service Representative

Telus International
12.2020 - 07.2022

Accountant

Foreign Part Specialties
01.2018 - 12.2020

Electronics Team Member

Target
09.2014 - 03.2018

Cook

Pizza Hut
02.2012 - 07.2012

No Degree - Psychology

American River College

High School Diploma -

Chandler High School

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