Kurtis J. Walter
Cheyenne
Summary
Results-driven Claims Consultant with extensive experience in complex claims management and regulatory compliance. Developed comprehensive training programs to enhance team performance and streamline claims processing, while successfully partnering with cross-functional teams to mitigate risk.
Overview
20
20
years of professional experience
Work History
Learning and Development Manager/File Compliance
Aspen Claims Service
Parker
06.2022 - 05.2026
- Developed, implemented, and oversaw a comprehensive training program for claims adjusters.
- Developed and delivered weekly training sessions for file compliance team, focusing on coverage analysis, carrier guidelines, estimating, construction materials identification, and file resolution to enhance team expertise.
- Supervised new hires until independent performance was achieved, ensuring readiness for claims adjusting responsibilities.
- Acted as primary contact for adjusters on technical and estimating inquiries, facilitating resolution of issues.
Independent Adjuster
06.2015 - 05.2022
- Utilized Xactimate to generate itemized repair estimates for residential and commercial property claims, ensuring alignment with each individual carrier's standards.
- Prepared and submitted compliant investigation reports to Claims Examiners, meeting strict internal and regulatory deadlines to facilitate timely claim resolutions.
- Conducted on-site property and casualty inspections, documenting damages and gathering evidence, which supported accurate claims assessments.
Property Claims Representative
Travelers Insurance
Greenwood Village
06.2006 - 04.2015
- Adjusted large loss claims over four years across six states, facilitating timely resolution and adherence to regulatory standards.
- Evaluated damages, reviewed policy coverage, and negotiated fair settlements directly with policyholders and third-party attorneys, expediting claim closures.
- Conducted coverage investigations for commercial property, builders risk, agribusiness, and personal insurance, ensuring accurate policy application.
Education
B.S. - Business Administration, Emphasis in Marketing
Metropolitan State College of Denver
Denver, CO12-2000
Skills
- Complex Claims Handling
- Risk & Compliance
- State Regulations
- Fraud Investigation
- Policy Analysis
- Operational Strategy
- Process Optimization
- Data Analytics
- Workflow Redesign
- Client Relations
- Dispute Resolution
- Negotiation
- Proficient in Xactimate
Timeline
Learning and Development Manager/File Compliance
Aspen Claims Service
06.2022 - 05.2026
Independent Adjuster
06.2015 - 05.2022
Property Claims Representative
Travelers Insurance
06.2006 - 04.2015
B.S. - Business Administration, Emphasis in Marketing
Metropolitan State College of Denver