Kurtis Sinteff

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Assist in scheduling to ensure adequate staffing during peak hours, improving service efficiency
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs to maintain a productive retail store
• Adhere to company policies and provide clear communication and proper training to employees
• Manage a team of employees through my use of servant leadership to delegate and complete a set list of tasks each day
• Leader in customer relations by answering all guest inquires and resolve conflict through exceptional intrapersonal skills
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Collaborated with the management team to develop strategic plans for business growth and improvement.

• Assigned specific closing duties to a team of other servers & assisted in closing operations
• Coached all staff in various sales techniques used to increase sales
• Trained new hires by relaying information on company procedures and safety requirements.
• Managed weekly schedules,accepted time off requests, found coverage for short shifts, for employees while maintaining profitability.
• Provided exceptional customer service to guests, creating a friendly, warm and memorable dining experience

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• Managed day-to-day business to ensure a smooth self-employed business operation.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Kept inventory of all equipment and maintained par stock of cleaning products
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals..
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.

• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Lead FOH pre-shift team meetings; presenting news, new menu items, and demonstrating policies
• Assigned servers particular running side works during the shift, checked out server at the end of shift, and closed FOH and server area kitchen BOH areas
• Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction
• Enhanced customer experience by providing attentive and personalized service during their dining visit.