Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Gorlitz

Northville,MI

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments and trained on the POS system. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Waitress

Spoon's Place
03.2023 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Server

Cederbrook Of Northville
07.2022 - 02.2023


  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Received and delivered accurate orders to and from residents.
  • Knowledge of all menu items, specifications of ingredients, portions, and procedures.
  • Ability to expedite, carry, and deliver multiple plates of food efficiently and accurately.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to the residents.

Waitress

Omelette & Waffle Cafe
04.2021 - 02.2022
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

American School
2200 East 170 Street - Lansing IL

Skills

  • Cash Handling
  • Dining Customer Service
  • Special Dietary Requirements
  • Complex Problem-Solving
  • Team Collaboration
  • Side Work
  • Food Safety Oversight
  • Ability to Lift 30 Pounds
  • Servsafe Certified
  • Guest Satisfaction
  • Upselling
  • TIPS Michigan On-Premise Alcohol Server Certified

Timeline

Waitress

Spoon's Place
03.2023 - Current

Server

Cederbrook Of Northville
07.2022 - 02.2023

Waitress

Omelette & Waffle Cafe
04.2021 - 02.2022

American School

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Chloe Gorlitz