Kurues Jackson
Casino Del Sol
Tucson,AZ
7
years of professional experience
Experienced Table Games Dealer with four years of expertise in gaming operations and guest relations. Ensures gaming integrity and accuracy while fostering a welcoming atmosphere for players. Offers leadership in training, team coordination, and conflict resolution. Aiming for advancement to Dual-Rate Dealer/Floor Supervisor to leverage gaming knowledge and leadership skills for enhanced guest service.
Work History
Table Games Dealer
4 Years 7 Months- Create a welcoming, comfortable, and engaging atmosphere that encourages positive guest interactions and enhances the overall gaming experience.
- Demonstrate knowledge of gaming regulations, internal controls, and departmental procedures to maintain game integrity and protect casino assets.
- Accurately calculate payouts, manage chips, and process player transactions with attention to detail and consistency.
- Maintain awareness of gameplay and player activity, promptly communicating irregularities or concerns to supervisory personnel.
- Build positive relationships with guests through professionalism, courtesy, attentiveness, and clear communication.
- Respond to guest questions and concerns with patience and professionalism, ensuring players feel respected and valued.
- Collaborate with supervisors and fellow team members to maintain smooth table games operations and uphold departmental standards.
Shift Lead
2 Years 8 Months- Led team members in daily operations, ensuring adherence to company service standards and fostering a collaborative work environment.
- Trained and coached new employees on operational procedures and customer service expectations, enhancing overall team readiness and effectiveness.
- Resolved customer complaints and service-related concerns, ensuring a positive experience and reinforcing customer loyalty.
- Supported team coordination and daily workflow to ensure consistent service quality and operational efficiency.
- Demonstrated sound judgment, accountability, and problem-solving skills when addressing workplace challenges.
- Encouraged a positive and respectful team environment through clear communication, collaboration, and leading by example.
Education
High School Diploma
Skills
Table Games Operations & Game Protection
Active Gaming License
Guest Relations & Player Experience
Customer Service & Conflict Resolution
Employee Training & Team Leadership
Problem-Solving & Sound Decision-Making
Reliability and punctuality
Attention to Detail & Accountability
Timeline
Table Games Dealer
Casino Del Sol
03.2022 - CurrentRead More
Shift Lead
SCHLOTZSKY'S
07.2019 - 03.2022Read More
Tucson Magnet High School
High School Diploma
Read More