Kush Patel
Eustis,Florida
Summary
Dynamic Lead Pharmacy Technician with a proven track record at Tavares Pharmacy, enhancing pharmacy operations and customer satisfaction. Excelled in workflow optimization and team collaboration, significantly improving service quality. Skilled in pharmacy software and adept at fostering positive patient relationships, showcasing a blend of technical proficiency and exceptional interpersonal abilities.
Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results.
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Tavares Pharmacy
02.2023 - Current
- Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
- Collaborated in the implementation of a comprehensive quality assurance plan for continuous improvement in pharmacy services.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Reviewed and verified customer information and insurance provider information.
- Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Participated in outreach efforts such as community health fairs to raise awareness of the pharmacy''s services and offerings.
Marketing Associate/Certified Pharmacy Technician
Midflorida Pharmacy
07.2021 - 06.2022
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Enhanced social media presence with creative content and effective targeting.
- Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Planned and executed events and marketing programs to increase qualified leads.
- Spearheaded the development of a comprehensive content calendar, fostering consistent messaging across all channels.
- Conducted comprehensive market research for informed decision-making in campaign development.
- Assisted in budget management, maximizing ROI on marketing initiatives.
- Streamlined processes to improve efficiency in the marketing department, reducing turnaround times for deliverables.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume pharmacy environment.
Education
Associate of Arts - Computer And Information Systems Security
Hillsborough Community College
Tampa, FL05.2024
Skills
- Problem-solving skills
- Pharmacy Software Proficiency
- Drug Inventory Control
- Prescription Processing
- Team Collaboration
- Updating medication histories
- Manual and automated medication dispensing
- Workflow Optimization
- Medicare and Medicaid process
Certification
- CPhT - Certified Pharmacy Technician
- Selenium Java Certified.
Timeline
Lead Pharmacy Technician
Tavares Pharmacy
02.2023 - Current
Marketing Associate/Certified Pharmacy Technician
Midflorida Pharmacy
07.2021 - 06.2022
Associate of Arts - Computer And Information Systems Security
Hillsborough Community College
- CPhT - Certified Pharmacy Technician
- Selenium Java Certified.
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