Summary
Work History
Education
Skills
Research Papers
Timeline
Generic

Kushal Timmapuram

Boston,MA

Summary

Product and Project Management professional with a strong foundation in Agile methodologies, cross-functional team leadership, and strategic product development.Adept at translating business objectives into actionable roadmaps, managing end-to-end product lifecycles, and implementing digital innovations that drive operational efficiency and customer satisfaction. Demonstrated expertise as both Product Owner and Agile Project Manager, leveraging Scrum methodologies to streamline processes, improve stakeholder collaboration, and enhance service delivery.Backed by research in AI-driven personalization and scalable Agile frameworks, with a data-informed, customer-centric approach to product strategy and execution.

Work History

Agile Project Manager

Hospitality Operations
  • Acted as the Scrum Master to lead teams and manage daily hotel operations using Agile methodologies to ensure smooth performance and continuous improvement
  • Designed and implemented standard operating procedures (SOPs) following Scrum principles, assigning sprint tasks to staff for improved guest satisfaction and operational efficiency
  • Conducted daily stand-ups with team leads to discuss progress, blockers, and upcoming priorities, ensuring better communication and faster issue resolution
  • Developed staff training programs using incremental learning strategies to enhance customer service skills, increasing positive reviews and repeat business
  • Managed vendor relationships through Sprint Planning sessions, securing high-quality supplies at reduced costs
  • Introduced automated booking and billing systems as part of a sprint backlog item, improving operational efficiency and reducing manual errors by 40%
  • Conducted regular performance audits during Sprint Retrospectives to identify areas for improvement and ensure compliance with quality standards

Product Strategy Associate

Lodging
  • Created business strategies that increased sales by identifying customer trends and improving services through Agile-driven feedback loops
  • Developed marketing campaigns and promotional offers that boosted occupancy rates during off-peak seasons using insights from Sprint Review sessions
  • Improved guest experience by adding personalized services, such as customized room amenities and flexible check-in options, using iterative improvements based on guest feedback
  • Implemented dynamic pricing models using Scrum planning techniques to adjust pricing based on market trends and optimize revenue
  • Collaborated with online travel agencies (OTAs) by setting milestones in sprint backlogs for optimizing listings, resulting in a 35% increase in online bookings

Product Owner

Healthcare Operations and Digital Solutions
  • Acted as Product Owner to establish clear communication channels between medical staff, vendors, and patients through Agile framework meetings to improve operational flow
  • Introduced digital patient management systems as sprint deliverables to enhance appointment scheduling, billing, and record-keeping
  • Developed crisis management protocols by applying Agile principles to break down emergency response plans into manageable tasks, improving response times
  • Managed supplier relationships by conducting Sprint Reviews to assess inventory levels and ensure consistent availability of essential medical supplies and equipment
  • Conducted risk assessments during Sprint Planning sessions and implemented safety protocols to maintain compliance with healthcare regulations
  • Led initiatives to improve patient satisfaction scores by using iterative feedback mechanisms to enhance staff-patient interactions and reduce wait times

Education

Master of Science - Business Analytics

University of Massachusetts, Boston
Boston, MA
05-2025

Bachelor of Technology - Computer Science

Sri Venkateshwara College of Engineering
Tirupati
05-2023

Skills

    Leadership & Management Skills:

    Executive team leadership Project management Team liaisonBusiness Development Strategies

    Communication & Relationship Skills: Client/Vendor relations Strong verbal communication

    Financial & Analytical Skills:

    Inventory report generation Market Analysis Budgeting and finance Financial Analysis Strategic Planning Project management Team liaison Business Development Strategies

Research Papers

  • The Intelligent Cart: Harnessing AI for Predictive and Personalized Product Discovery
  • The Agile Edge: Empowering Multi-Disciplinary Teams for Accelerated Product Delivery

Timeline

Agile Project Manager

Hospitality Operations

Product Strategy Associate

Lodging

Product Owner

Healthcare Operations and Digital Solutions

Master of Science - Business Analytics

University of Massachusetts, Boston

Bachelor of Technology - Computer Science

Sri Venkateshwara College of Engineering

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Kushal Timmapuram