Kutima Glover
West Babylon,NY
Summary
Dynamic and dedicated professional with experience at Horizon Hearts, excelling in resident services and case management. Proven ability to enhance satisfaction through exceptional customer service and effective conflict de-escalation. Skilled in data entry and maintaining confidentiality, while fostering strong relationships with interdisciplinary teams to develop tailored care plans.
Experienced with providing comprehensive support to residents, ensuring their well-being and comfort. Utilizes strong interpersonal skills to address resident concerns and foster sense of community. Knowledge of resident care procedures and track record of maintaining positive living environment.
Overview
6
6
years of professional experience
Work History
Resident Services Aide/Case Manager
Horizon Hearts
06.2023 - 03.2025
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s needs.
- Enhanced resident satisfaction by promptly addressing concerns and providing exceptional customer service.
- Maintained confidentiality of all resident information in accordance with HIPAA regulations while handling sensitive documents or discussing personal matters with family members.
- Enhanced mealtime experiences for residents by assisting with setting up dining areas and providing personalized dining assistance as needed.
Diatary Supervisor
Sister of St. Dominic
04.2019 - 03.2023
- Promoted healthy eating habits among patients through educational programs, workshops, and one-on-one consultations.
- Managed budgetary constraints effectively, ensuring minimal impact on the quality of meals served to patients.
- Developed strong relationships with vendors, negotiating favorable pricing while maintaining quality standards for ingredients used in meal preparation.
- Implemented a proactive approach to problem-solving within the department by encouraging open dialogue among team members and promoting a culture of continuous improvement.
Education
Bachelor of Science - Social Work
06-2027
Skills
- Reliability and punctuality
- Safety awareness
- Data entry proficiency
- Patience and tact
- Conflict de-escalation
- Documentation
Timeline
Resident Services Aide/Case Manager - Horizon Hearts
06.2023 - 03.2025
Diatary Supervisor - Sister of St. Dominic
04.2019 - 03.2023
Post Univerity - Bachelor of Science, Social Work
Similar Profiles
Delite DeBoltDelite DeBolt
Specialty Food Business Owner at DeKing of Hearts Fresh Hearts of Palm CoSpecialty Food Business Owner at DeKing of Hearts Fresh Hearts of Palm Co
Carol RoblesCarol Robles
Accounting Manager at Horizon Marketing/Horizon TransportationAccounting Manager at Horizon Marketing/Horizon Transportation
Nicole BuckinghamNicole Buckingham
Physical Therapist at Warm Hearts TherapyPhysical Therapist at Warm Hearts Therapy
Sianna ContrerasSianna Contreras
Ice Cream Server at Ralphs Italian IcesIce Cream Server at Ralphs Italian Ices
Andrew HernandezAndrew Hernandez
Boy Scout at Troop 1 and 175Boy Scout at Troop 1 and 175