Prioritize responses to emergency and non-emergent calls to promptly dispatch police, fire, and/or EMS while tracking data in realtime.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Answer data entry inquiries with correct information, transfer calls as necessary, and update subscriber information as needed.
Successfully passed and maintained EMD (Emergency Medical Dispatcher), AED, and CPR certifications.
Security Dispatcher
Nationwide Guard Services, Inc.
12.2022 - 05.2023
Processed incoming phone calls from Officers reporting on and off duty.
Used efficient contact with the Scheduling Manager and the relieving Dispatcher for updates and pass downs.
Scheduled personnel to fill vacancies due to officers reporting absences or tardiness.
Effectively communicated with field Supervisors via telephone or radio to advise them of any variances in the daily tasks.
Ensured critical information from clients or management were distributed to field supervision adequately.
Answered emergency and non-emergency phone calls from employees, clients, and supervisors to dispatch appropriate personnel including but not limited to PD, FD, or EMS.
Direct Care Staff Associate
Chrysalis
05.2019 - 11.2019
Supported individuals in keeping them safe and helped increase their quality of life.
Mentored and taught individuals to live independently.
Updated and maintained records of services performed and the condition of patients.
Drove motor vehicles to transport clients to physician offices and recreational activities.
Established personal relationships with clients to maintain patient comfort and care.