Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Charity and Volunteer
Timeline
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K. Vateama Coles

Stone Mountain,GA

Summary

Self-driven individual with proven Adjudication skills, Attention to Detail, and a passion for exceptional Customer Service. Results-oriented team player with a proven track record of success under pressure in problem-solving, factfinding, IT support. Experienced in helping users correct problems with computer systems, and mobile devices. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

Overview

21
21
years of professional experience

Work History

Tax Preparer

4Power Tax
Columbus, OH
12.2023 - Current
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Analyzed financial information such as income statements and balance sheets to calculate tax liability.
  • Maintained accurate records of all client transactions and filings.
  • Conducted research on current trends in taxation law to stay up-to-date with changes.

Fact Finder Investigator

GDOL/Robert Half Legal
Remote
10.2020 - 02.2023
  • Interviewed claimants, employers, witnesses and experts while promoting fair, objective impartial treatment and upholding the highest ethical standards
  • Investigated allegations of wrong doing, job refusal, quits, work availability, separation and non separation issues
  • Clearly and concisely presented collected and analyzed evidence to Claims Examiners in a timely manner, thereby decreasing delay of benefit decisions
  • Worked with others as a team to achieve positive outcomes using a variety of communication tools and techniques

Professional Organizer/Event Planner/Owner

Destiny By Dezign
Norcross, GA
05.2016 - 12.2022
  • Collaborated with clients to create customized systems tailored to their individual lifestyle needs
  • Successfully completed projects on time working within $10,000 budget
  • Consultation in organization and declutter to reduce stress creating productive and peaceful environments
  • Fostered collaborative efforts to schedule, host and facilitate special events.

Marketing Specialist

Zanacore Technologies
Lilburn, GA
05.2016 - 06.2017
  • Maintained sales personnel calendar to schedule creation and delivery deadlines
  • Executed retargeting campaigns based on customer behavior analysis
  • Established processes for collecting customer feedback data via surveys or polls to gain insights into their needs and preferences
  • Designed email campaigns using HTML coding techniques to reach target audiences with personalized messages that drove sales results.

Inside Sales Account Manager

Corporate Payroll Services
Norcross, GA
06.2009 - 05.2016
  • Place calls to owners and payroll decision makers of local and out of state small businesses
  • Asked appropriate open-ended questions to discover prospects' needs and requirements
  • Set and confirm appointment times to show savings and benefits of service
  • Entered date & time, address, number of employees, sales rep for appointment into account details.

Marketing & Sales

Tele-Market Masters
Atlanta, GA
09.2007 - 04.2009
  • Served as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts
  • Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes
  • Coordinated trade shows, media buying and planning, sales promotions and direct mail campaign.

IT Help Desk Support

MDI Staffing Group
Atlanta, GA
11.2006 - 08.2007
  • Performed activations, cancellations, SIM swaps to new hire phone service/equipment orders
  • Added / deleted requested features as voice mail, call waiting, answer tones, internet connection
  • Verified data integrity and accuracy.

Premium Accounts Manager

Builders Insurance Group
Atlanta, GA
08.2005 - 10.2006
  • Monitored cash posting on past due amounts for Commercial Building accounts using Excel spreadsheets
  • Assisted policy holders, agents and underwriters with cancellations, reinstatements, & billing questions attorney communication via email for garnishments, court dismissals, pending cases
  • Copied, logged and scanned supporting documentation
  • Achieved$785,000.00 by Collection actions taken.

Leasing Consultant

Hidden Colony Apartments
Doraville, GA
06.2003 - 08.2005
  • Toured the property with prospective tenants and provided a wealth of information regarding key features
  • Performed background checks on all apartment applicants
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
  • Distributed and followed up on tenant renewal notices.

Education

Certificate - Information Technology

Google Career Certificates
Coursera - Online

Certification - Event Planner

Q.C Design School (Online)

High school diploma -

Fulton High School

Some College - Computer Programming

Interactive College of Technology-Chamblee

Some College - Paralegal Studies

Kaplan University

Associate - Interior Design/Residential Planning

Art Institute of Pittsburgh-Online Division

Certificate - Professional Organizer

Q.C. Design School

Skills

  • Active Listening
  • Data Entry
  • Researching
  • Data Analysis
  • Customer Service
  • Network Administration
  • Administrative Support
  • Complaint resolution
  • Technical Support
  • Mobile Device Management

Additional Information

  • Microsoft 360, Excel, Power Point, Access
  • Inside sales
  • Appointment Scheduling
  • Extremely organized
  • Collections
  • Call Center Experience
  • Troubleshooting

Personal Information

Title: Customer Service Specialist

Charity and Volunteer

  • Feed The Homeless Projects
  • Hosea Williams - Thanksgiving
  • Salvation Army Donations

Timeline

Tax Preparer

4Power Tax
12.2023 - Current

Fact Finder Investigator

GDOL/Robert Half Legal
10.2020 - 02.2023

Professional Organizer/Event Planner/Owner

Destiny By Dezign
05.2016 - 12.2022

Marketing Specialist

Zanacore Technologies
05.2016 - 06.2017

Inside Sales Account Manager

Corporate Payroll Services
06.2009 - 05.2016

Marketing & Sales

Tele-Market Masters
09.2007 - 04.2009

IT Help Desk Support

MDI Staffing Group
11.2006 - 08.2007

Premium Accounts Manager

Builders Insurance Group
08.2005 - 10.2006

Leasing Consultant

Hidden Colony Apartments
06.2003 - 08.2005

Certificate - Information Technology

Google Career Certificates

Certification - Event Planner

Q.C Design School (Online)

High school diploma -

Fulton High School

Some College - Computer Programming

Interactive College of Technology-Chamblee

Some College - Paralegal Studies

Kaplan University

Associate - Interior Design/Residential Planning

Art Institute of Pittsburgh-Online Division

Certificate - Professional Organizer

Q.C. Design School
K. Vateama Coles