KWAME ADJAPONG
Romeoville,IL
Summary
Results-driven supply chain and logistics professional with 17+ years of experience in production, distribution, warehousing, and logistics management. Skilled in team leadership, operational efficiency, budgeting, cost control, and problem-solving. Committed to workplace safety, excellent customer service, and optimizing supply chain operations to achieve organizational goals.
Overview
1
1
Certification
24
24
years of professional experience
Work History
AREA MANAGER - INVENTORY
FACTOR- HELLO FRESH
11.2021 - Current
- Lead the Inventory department across receiving, sorting, picking, storage and shipping to support production throughput and on-time deliveries.
- Coached and developed team members and leads, enhancing operational execution, accuracy, and efficiency.
- Established and enforced weekly and monthly cycle-count processes, ensuring inventory integrity and minimizing discrepancies.
- Delivered system and process training to operators, improving task efficiency and minimizing errors.
- Maintained strict compliance with GMP, SQF, PPE and sanitation protocols to ensure food-safety and workplace safety standards.
- Monitored safety, sanitation, and compliance requirements to maintain consistent workplace readiness and audit performance.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Led daily area operations, aligning labor, production flow, and quality standards across meal fulfillment teams.
PRODUCTION MANAGER
IMPERFECT FOODS
05.2020 - 08.2021
- Managed staffing, scheduling, training and mentoring to meet production targets and sustain a 95% perfect order rate.
- Owned OKRs for order accuracy, weight compliance and quality; drove continuous improvements to reduce defects.
- Maintained accurate inventory records for warehouse supplies, ensuring seamless daily operations.
- Coordinated with Customer Care on order exceptions and feedback, enhancing customer experience.
- Maintained inventory records for warehouse supplies to ensure uninterrupted daily operations.
- Coordinated with Customer Care on order exceptions, substitutions and feedback to protect customer experience.
- Managed overtime within budget by accurately forecasting needs and reallocating resources efficiently.
- Conducted regular 1:1s, team meetings and hiring interviews; developed three employees into leadership roles.
- Directed daily production schedules to maintain workflow consistency and on-time fulfillment.
- Monitored food safety and quality standards across processing, packaging, and storage operations.
- Coordinated labor, materials, and equipment to support efficient production output.
- Enforced compliance with sanitation, traceability, and facility procedures.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
WAREHOUSE SUPERVISOR
FERRARA CANDY COMPANY
05.2019 - 05.2020
- Led planning and coordination of team of 30 employees across warehouse operations to enhance workflow efficiency.
- Developed a labor planning tool and employee performance feedback processes to monitor workload and drive productivity—achieving a 10% productivity increase while reducing headcount.
- Reduced overtime needs by 15% through cross-training operators across functional areas.
- Created and implemented the “ZONE OF SAFETY” program, reducing OSHA recordables and near-miss incidents by 20% within six months.
- Monitored budgets and optimized resource utilization while implementing process improvements to lower operating costs and increase throughput.
- Supervised warehouse associates across receiving, storage, picking, and shipping operations.
- Coordinated inventory control, cycle counts, and discrepancy resolution to maintain stock accuracy.
- Enforced safety procedures, equipment checks, and compliance standards throughout warehouse activities.
- Monitored shipment staging, loading, and outbound accuracy to prevent delivery errors.
- Resolved daily operational issues using warehouse management systems and standardized procedures.
- Improved workflow coordination between warehouse, production, and transportation teams.
- Supervised warehouse operations by managing employees during shifts.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
OPERATIONS MANAGER.
APEX SYSTEMS
03.2019 - 05.2019
- Managed a team of 5 agents responsible for daily logistics operations and customer issue resolution.
- Designed and deployed a performance rubric to monitor agent KPIs and deliver targeted coaching.
- Resolved customer exceptions (detentions, missed appointments, driver delays) to maintain service levels.
- Analyzed customer interactions and delivered feedback to enhance service quality.
- Identified process inefficiencies and proposed operational improvements to leadership for implementation.
- Trained agents on processes, policies and tools to maintain consistent execution.
- Prepared resolution and carrier-performance reports for senior leadership and optimized driver schedules to increase efficiency.
- Monitored KPIs, prepared performance reports, and recommended corrective actions.
- Directed daily operations, aligning staffing, priorities, and service delivery with business requirements.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Streamlined workflows, reducing bottlenecks and improving cross-functional handoffs.
OPERATIONS SUPERVISOR
XPO LOGISTICS
09.2013 - 02.2019
- Managed 40 hourly employees across inbound and outbound operations to meet production goals and KPI targets.
- Supervised daily dock operations, ensuring safe, efficient freight flow and on-time loading.
- Coordinated warehouse associates, assigning workloads and resolving staffing gaps during peak shifts.
- Directed use of WMS and shipping systems to track inventory, shipments, and productivity.
- Monitored compliance with OSHA procedures, company policies, and equipment safety standards.
- Enforced quality standards across receiving, staging, and outbound operations to maintain accurate freight handling.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Monitored performance metrics and implemented corrective actions, enhancing productivity and minimizing overtime.
- Trained associates, conducted hiring interviews and managed performance reviews to build bench strength.
- Coordinated with customers and third-party vendors to maintain service levels and prepare facility for AIB audits.
- Implemented process improvements to optimize space, equipment, and labor utilization, supporting operational efficiency.
AREA SUPERVISOR
HOME DEPOT
02.2003 - 06.2013
- Managed 80–90 hourly warehouse associates to execute daily shipping, receiving and inventory functions and meet production goals.
- Planned, directed and assigned teams in the shipping department to achieve daily production targets.
- Coached associates on performance improvement and administered corrective actions to uphold operational standards.
- Promoted safety initiatives and resolved employee-relations issues to foster positive team dynamics.
- Led supply chain improvements (cube optimization, on-time deliveries) and collaborated with vendors to implement a new yard management system.
- Investigated inventory discrepancies and recommended corrective actions to enhance stock accuracy.
- Supervised daily store operations, ensuring consistent customer service and workflow execution.
- Coached associates on safety standards, policies, and task prioritization.
- Trained team members on equipment use, procedures, and operational expectations.
- Scheduled coverage and adjusted labor assignments to support business demand.
- Enforced compliance with safety protocols, loss prevention practices, and operational procedures.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
Education
Master of Science - Information Systems and Technology Management
CAPELLA UNIVERSITY
MINNEAPOLIS, MINNESOTA06.2017
Bachelor of Health Administration (BHA) - Agricultural Economics
GOVERNORS STATE UNIVERSITY
UNIVERSITY PARK, ILLINOIS12.2011
Bachelor of Science (BSc.) - Agricultural Economics
UNIVERSITY OF CAPE COAST
CAPE COAST, GHANA07.2002
Skills
- Supply chain and Resource Management
- Process improvement
- Operations management
- Quality assurance
- Project Management
- Team Development
- 3PL Experience
- LTL Experience
- SAP Experience
- Strategic Planning
- Microsoft Office proficiency
Accomplishments
- Design and operationalized Daily Labor Planning tool- XPO Logistics
- Design and Implementation of Zone of Safety program- Ferrara Candy
- Achieved improved performance by introducing the Employee Performance Tracking Tool- XPO Logistics
Certification
- Certified Food Protection Manager, Serve safe-2027
Timeline
AREA MANAGER - INVENTORY
FACTOR- HELLO FRESH
11.2021 - Current
PRODUCTION MANAGER
IMPERFECT FOODS
05.2020 - 08.2021
WAREHOUSE SUPERVISOR
FERRARA CANDY COMPANY
05.2019 - 05.2020
OPERATIONS MANAGER.
APEX SYSTEMS
03.2019 - 05.2019
OPERATIONS SUPERVISOR
XPO LOGISTICS
09.2013 - 02.2019
AREA SUPERVISOR
HOME DEPOT
02.2003 - 06.2013
Bachelor of Science (BSc.) - Agricultural Economics
UNIVERSITY OF CAPE COAST
Bachelor of Health Administration (BHA) - Agricultural Economics
GOVERNORS STATE UNIVERSITY
Master of Science - Information Systems and Technology Management
CAPELLA UNIVERSITY