Detail-oriented Ops Specialist with expertise in documentation compliance and risk management. Proven ability to streamline processes and enhance communication between stakeholders to ensure adherence to industry standards.
Overview
19
19
years of professional experience
Work History
Ops Specialist III LSAM
KeyBank
Overland Park
08.2021 - Current
Facilitated adherence to insurance requirements for risk exposure management through meticulous documentation.
Streamlined documentation processes to ensure compliance with Freddie Mac insurance standards.
Worked closely with insurance agents and borrowers to meet Freddie Mac's stipulated guidelines.
Coordinated communication with borrower and agent during review process, providing regular updates on guideline changes.
Owner
Organtic Gardens LLC
Brooklyn
10.2016 - 06.2021
Identified revenue generation opportunities to enhance profitability.
Managed business operations to align strategies with tactical execution.
Cultivated relationships with industry partners and competitors to support strategic objectives.
Negotiated contract terms while resolving conflicts effectively.
Senior Underwriter (Property & Casualty)
AmTrust North America
Jersey City
07.2007 - 10.2016
Underwrote small business commercial lines (CPP, BOP, Auto, and Workers Comp) – managed new business applications, loss control, endorsements, and renewals to ensure comprehensive risk evaluation
Developed and sustained strong relationships with agents, delivering expert customer service and product knowledge to enhance agent satisfaction
Integrated newly acquired North East Region book of business – trained new Underwriters and Producers to ensure consistency in underwriting standards
Consistently earned performance ratings of Strong and Exceptional for exemplary performance and results