Kwame Powell
Rock Hill,South Carolina
Summary
Reliable associate with experience guiding and overseeing team of staff while ringing up customers. Trained, coached and supervised employees by enforcing policies and practices. Quickly responded to customer requests or complaints.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier/Assistant Manager
Petro Express
05.2000 - 05.2002
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
- Mentored new cashiers, leading to higher retention rates and increased team performance.
- Reduced wait times by implementing effective queue management strategies during peak hours.
- Collaborated with store manager to develop promotional strategies that boosted sales revenue.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
Loss Prevention Officer/Senior Detective
Marshalls Department Store
04.1996 - 11.1999
- Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
- Enhanced store security through the installation of surveillance cameras and alarm systems.
- Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
- Collaborated with management to develop comprehensive loss prevention training programs for staff members.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
Store Detective
Value City Department Store
02.1995 - 04.1996
- Enhanced store security by conducting regular surveillance and monitoring activities.
- Reduced instances of shoplifting through effective communication with sales associates and staff members.
- Identified potential theft risks by analyzing store layout and merchandise placement.
- Assisted in the apprehension of shoplifters, following proper protocol and reporting procedures.
Direct Care Staff Member
Rite Of Passage
12.1992 - 12.1994
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for optimal patient outcomes.
Military Police
United States Army
12.1989 - 12.1992
- Enhanced security by conducting thorough patrols and inspections of military facilities.
- Improved base safety by enforcing strict adherence to military regulations and protocols.
- Guarded convention and nuclear weapons.
- Assisted in maintaining order during emergency situations, ensuring rapid response and efficient evacuation procedures.
Education
Master of Science - Management Information Systems
University of Phoenix
Tempe, AZ04.2021
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ03.2019
High School Diploma -
Notre Dame High School
Harper Woods, MI05.1989
Skills
- Team leadership
- Analytical thinking
- Vendor relations
- Staff supervision
Affiliations
- Epsilon Pi Tau Honor Society for Technology
Certification
Advanced Cyber Security Certificate. Program completed August 13, 2018.
Timeline
Cashier/Assistant Manager
Petro Express
05.2000 - 05.2002
Loss Prevention Officer/Senior Detective
Marshalls Department Store
04.1996 - 11.1999
Store Detective
Value City Department Store
02.1995 - 04.1996
Direct Care Staff Member
Rite Of Passage
12.1992 - 12.1994
Military Police
United States Army
12.1989 - 12.1992
Master of Science - Management Information Systems
University of Phoenix
Bachelor of Science - Information Technology
University of Phoenix
High School Diploma -
Notre Dame High School
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