Shaundra Lanette Nichols
Douglasville,GA
Summary
Seeking a rewarding and challenging position which will allow me to utilize my communication, leadership and organizational skills Focused on Business management actively pursuing a job, in fact finding and customer service with the opportunity to utilize my skills and to help those who need professional assistance.
Overview
26
26
years of professional experience
Work History
Cashier/Assistant Manager
Dollar Tree
07.2025 - Current
- Customer Service
- Stocking
- Supervised daily operations and ensured efficient workflow among cashier staff.
- Trained and mentored new cashiers on customer service best practices.
- Implemented inventory management procedures to optimize stock levels.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Enhanced customer experience by resolving inquiries and addressing concerns promptly.
Customer Service/Internet Repair Representative
Spectrum
04.2023 - 08.2024
- Assist customers with troubleshooting the internet
- Assist with the billing department
- Provided technical support for installation and troubleshooting of services in residential settings.
- Facilitated communication between customers and technical teams to resolve complex service issues efficiently.
- Contributed to company growth by effectively addressing all customer concerns and providing top-notch repair services.
- Collaborated with team members to quickly resolve complex technical issues for clients.
Fact Finding Agent
EDD/Manpower
04.2022 - 03.2023
- Analyzing claim information to determine the cause of issues
- Assessing eligibility requirements based on UI Code, Policies and procedures
- Developed training materials for ongoing staff development and performance improvement.
Senior Customer Service representative
Alpine Electronics
04.2016 - 03.2022
- Answering of Heavy Phones, Logging calls via Redmine, Making outgoing calls
- Take payments for repairs
- Create reports via excel
- Data Entry- Time Management Cisco phone service
- Trained
- Collaborated with cross-functional teams to address recurring issues, driving process improvements.
- Developed comprehensive support documentation to standardize procedures across the department.
Parts Inventory Analyst
Alpine Electronics
08.2000 - 04.2016
- Answering of Heavy Phones
- Created reports
- Inventory balance
- Ordering and receiving of parts
Senior Sales Administrator
Alpine Electronics
07.1999 - 08.2000
- Processing of orders, credits, and debits
- Daily communication with dealers, sales representatives, and rep comp
- Maintenance of customer master
- Answering of Heavy phones
- Create and generate various sales reports
- Responsible for calculating and processing payments for sales commissions
- Review completed orders, research errors, and troubleshoot problems
- Internal ISO auditor
- SAP
- Accounting Assistant
- Internal ISO auditor
Education
Bachelor of Science - Business Management
University of Phoenix
07.2007
Data entry, Excel & Word
The Urban League
07.1989
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Morningside High
06.1988
Skills
- Sales promotion
- Employee training
- Workplace safety
- Budgeting and finance
- Store operations
- Cash handling expertise
- Decision-making capacity
- Attention to detail
- Customer service
- Cash handling and management
- Cash register operation
- Retail operations
- Store opening and closing
- Team leadership
INTERESTS
reading, running & computers.
Timeline
Cashier/Assistant Manager
Dollar Tree
07.2025 - Current
Customer Service/Internet Repair Representative
Spectrum
04.2023 - 08.2024
Fact Finding Agent
EDD/Manpower
04.2022 - 03.2023
Senior Customer Service representative
Alpine Electronics
04.2016 - 03.2022
Parts Inventory Analyst
Alpine Electronics
08.2000 - 04.2016
Senior Sales Administrator
Alpine Electronics
07.1999 - 08.2000
Data entry, Excel & Word
The Urban League
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Morningside High
Bachelor of Science - Business Management
University of Phoenix