Summary
Overview
Work History
Education
Skills
Home baker
Timeline
Generic

Sabrina Roland

Salem,OR

Summary

Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Dede's Deli. Excelled in enhancing customer satisfaction and fostering a positive work environment, demonstrating exceptional decision-making capabilities and POS system proficiency. Proven track record in employee training and sales promotion, contributing to significant business growth. Experienced with team leadership and cashier management, delivering consistent and efficient store operations. Utilizes effective communication and problem-solving skills to address customer needs and team challenges.

Overview

18
18
years of professional experience

Work History

Cashier/Assistant Manager

Dede's Deli
12.2022 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
  • Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Collaborated with store manager to develop promotional strategies that boosted sales revenue.
  • Monitored areas for security issues and safety hazards.
  • Mentored new cashiers, leading to higher retention rates and increased team performance.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Reported issues to higher management with great detail.

Mental Health Therapy Technician

Oregon State Hospital
03.2020 - 07.2022
  • Supported patient transitions between various levels of care by coordinating services with other professionals in the field.
  • Managed crises effectively, utilizing de-escalation techniques and maintaining a safe environment for all individuals involved.
  • Assisted in the evaluation of patient needs through observation and data collection methods, informing targeted interventions.
  • Developed rapport with patients through active listening and empathetic understanding, promoting overall wellness.
  • Assisted in the development of personalized treatment plans, contributing to improved mental health for patients.
  • Contributed to the development of program materials such as educational handouts or workshop outlines designed to enhance understanding of specific mental health topics.
  • Promoted healthy lifestyle choices by teaching coping strategies and encouraging participation in recreational activities.
  • Observed and monitored client behavior and responses to treatment.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
  • Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.

Cashier/Line Cook

Red Robin
07.2018 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Grilled meats and seafood to customer specifications.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.

Cashier Team Lead

McDonald’s
06.2006 - 07.2018
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.

Education

High School Diploma -

Mcnary High School
Keizer, OR
06-2008

Skills

  • Sales Promotion
  • Employee Training
  • Workplace Safety
  • Budgeting and finance
  • Decision-making capabilities
  • Store operations
  • Cash handling expertise
  • POS System proficiency
  • Attention to Detail
  • Customer Service
  • Documentation And Reporting
  • Cash handling and management

Home baker

I run a small business out of my house baking cookies, cakes whatever the customer requests 

Timeline

Cashier/Assistant Manager

Dede's Deli
12.2022 - Current

Mental Health Therapy Technician

Oregon State Hospital
03.2020 - 07.2022

Cashier/Line Cook

Red Robin
07.2018 - 03.2020

Cashier Team Lead

McDonald’s
06.2006 - 07.2018

High School Diploma -

Mcnary High School

Similar Profiles

CREATE PROFILE
Sabrina Roland