Brenda Richards
Salem,OR
Summary
Dynamic Office Specialist with proven expertise in clerical support and customer service at the Oregon Department of Corrections. Skilled in scheduling and data entry, I excel at fostering positive relationships. Resourceful and experienced in travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Office Specialist
Oregon Department of Corrections
02.2023 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Processed incoming and outgoing mail and packages according to established procedures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
Correctional Officer
Oregon Department of Corrections
04.2017 - 02.2023
- Observed behavior of residents individually and in groups.
- Tracked Inmates through head counts, visitor logs, and scheduled activities.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Interviewed inmates to obtain information and assess needs.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Built solid relationships with staff and Inmates to keep institution safe and secure.
- Completed intake paperwork, fingerprints, and searches.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Prepared reports to document incidents and violations.
- Provided assistance and guidance to inmates regarding daily activities.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Documented inmate behavior and activities in logbooks.
- Interviewed inmates to obtain information and evidence.
- Administered drug tests to inmates.
- Conducted security checks of inmates and living areas.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Enforced rules and regulations to maintain order among inmates.
- Investigated and responded to incidents of inmate misconduct.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Shipping and Receiving Clerk
BookByte.com
08.2007 - 09.2016
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted research to address shipping errors and packaging mistakes.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Handled day-to-day shipping and receiving overseeing more than 1,000 packages per day.
- Sorted and delivered materials to different work areas and staff.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
Associate of Science - Criminal Justice
Chemeketa Community College
Salem, OR06-2016
Skills
- Proofreading
- Mail management
- Scheduling
- Spreadsheet management
- Data entry
- Verbal communication
- Customer service
- Clerical support
- Detailed meeting minutes
- Excel spreadsheets
- Travel arrangements
- Invoice processing
- Scheduling meetings
- Payment processing
Timeline
Office Specialist
Oregon Department of Corrections
02.2023 - Current
Correctional Officer
Oregon Department of Corrections
04.2017 - 02.2023
Shipping and Receiving Clerk
BookByte.com
08.2007 - 09.2016
Associate of Science - Criminal Justice
Chemeketa Community College